LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very helpful online platform , especially for online sellers with cross-country sales, I feel very helped by their service, even though my package got stuck for a few days, but with the help of their very professional helpdesk, I finally received the package well ...many thanx for your services so far..”

Helpful Report

Posted 4 years ago

“either it a shipping online shopping company, its service is good but not like the world's best shipping online shopping company overall shopping experience good”

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Posted 4 years ago

“It is a very good shopping site. You will get almost everything which you are looking for, and you will get everything at different price. One day I would like to shop here and I will tell my other family members and my friends about this excellent website”

Helpful Report

Posted 4 years ago

“Thank you I received my package 📦 I did not expect it to arrive so fast and I am very satisfied to have purchased with you as they have many discounts on their products I recommend this online shopping site to me one of the best stores. Best regards”

Helpful Report

Posted 4 years ago

“Lightinthebox is one of the most professional online shops I have ever dealt with. The communication is outstanding and if you have nay queries a consultant gets back to you immediattely. I can only recommend this store to all my friends.”

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Posted 4 years ago

“Light in the box app very importance.i like it very much.So good app my life.i like it life my very importance app.”

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Posted 4 years ago

“This is very good online platform. products are very good quality. I myself have bought products from here. Their delivery system is also very good.I am 100% satisfied and i am very happy. Thank you”

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Posted 4 years ago

“Your customer service is satisfying for me. Keep it up.”

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Posted 4 years ago

“This has good customer service and fast delivery. And they have favorable price.”

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Posted 4 years ago

“Your delivery is efficient unlike some other companies, I've only got an issue with your return policy takes so long to respond”

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Posted 4 years ago

“Excellent company.They give their products in fixed date.”

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Posted 4 years ago

“I had an excellent shopping experience with the light in the box company! I used their services a couple of weeks ago buying some clothes for a friend. At first, I wasn´t sure I was going to receive them as expected, but when I got them I was truly satisfied with the quality and the speed with which I received my package. I recommend it!”

Helpful Report

Posted 4 years ago

“Light in the box are really a great deal. They are among the best if not the best. Their customer care service is on point. Their delivery is on time. I purchased a watch for my mum through light in the box and I was just amazed by them. Great!”

Helpful Report

Posted 4 years ago

“I had a great shopping experience with Light In The Box. I am satisfied with the service of Light In The Box. I have purchased a product. This product is true to the description, the quality is very good, the product is carefully packaged, professional, I am very satisfied. Thanks !!”

Helpful Report

Posted 4 years ago

“Wow this company is amazing the service is too good and the staff members are very efficient and I am fully satisfied with the service of the company and i really recommend it to my friend.”

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Posted 4 years ago

“This site is really very amazing. I really love to shop from here. A few days ago I order shoes for my child and I got my product on time. The quality of the shoes is really very impressive. I am very happy to order shoes for my child from here. I only have an issue with the outer packaging, the box is a little damaged from the sides, but the inner packaging of the product is fine and is in good condition. Overall the site is very good and I also want to recommend it to others to shop from here.”

Helpful Report

Posted 4 years ago

“They deliver perfect quality products but sometime they take much time to deliver!somehow price is reasonable!I hope they will focus on perfect delivery time!my experience wasn't bad!hopefully they will update their services!”

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Posted 4 years ago

“Great platform for online shipping internationally. very high shipping speed. little high shipping charges. anyways good platform. highly recommended.”

Helpful Report

Posted 4 years ago

“I had great experience with the latest LightInTheBox. It easily makes you through a fantastic shopping journey. Many trending items with low cost. I have recieved 10% off after signing up. Free shipping services. Totally I am satisfied with their service.”

Helpful Report

Posted 4 years ago

“Great experience! User friendly customer service and price is too lower than other online shopping markets.secure and save delivery.When there is a problem with any order they always refund us if we want a refund or return.highly recrecommend !”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews