LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Good products and quality”

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Posted 3 years ago

“All items arrived on time and fit for purpose. Like the 3D graphics very much.”

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Posted 3 years ago

“Excellent products on display, will be doing more business in the future.”

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Posted 3 years ago

“Provided the service they offered at a good price. Delivery is not quick but it does come. Hang in there.”

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Posted 3 years ago

“The product is what it is. Very good Would like to see more information on them. Thanks”

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Posted 3 years ago

“I will never buy from here again a dress I bought came as a square of material not even sewn and see through 2 pullover s were nothing like what was advertised in color or quality buyers beware don’t even look on this website”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that one of the dresses doesn’t meet your satisfaction. In order to help you, I had conducted new Ticket ID =23236190 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. I will help you check and resolve the problem in a timely manner via this ticket. Thank you for your cooperation.

Posted 3 years ago

“This is my 3rd order and the cycling stuff is really good quality”

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Posted 3 years ago

“Products are good quality and I am happy with my purchase.one item was faulty but customer service dealt with efficiently and are replacing it.The only reason I deducted a point was due to shipping as it was two weeks late so you would need to give two months if you were ordering for an event.”

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Posted 3 years ago

“I love my leggings don't lift my bum that much but they're comfy. Grey 1s have a hole in the crotch though. Also bra doesn't support me at all”

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Posted 3 years ago

“Do not buy bad communication 5 weeks later still didn't receive”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Your order was shipped via UK Priority Line-GFS-PH on 2021-03-24 . The tracking number is GV737445951GB. Delivery normally takes business days: 4-6 / calendar days: 5-9. So you shall receive this package by April 2nd. Please kindly be patient in waiting. Please also be advised that your dress is a Made-To-Measure product. It means we did not have this dress in stock. After you placed this order, we asked the supplier to tailor a NEW dress for you. So your order required 10-14 business days (14-20 calendar days) for processing before shipment. This was why your order could not be shipped as soon as it was placed. We appreciate your understanding in advance. I had conducted new Ticket ID =23236008 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. I will try our best to help you resolve any problem. Thank you for your cooperation.

Posted 3 years ago

“**** only 4 star as you need to make sure your sizing is too the uk size as I have ordered 2x polo shirts at xxxl 1 fits great and the other is more like 2 sizes bigger but ordered xxxl the same as first one”

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Posted 3 years ago

“Initially having concerns with buying from China I need not to worry, delivery was 7 days and I must say the quality of the two products exceeded expectations. The items were easily tracked via the website. Would buy again withou hesitation”

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Posted 3 years ago

“Very poor quality clothes. No quality material used in any of the 4 shirts i bought. Wash them they fall to bits. Steer clear of this company and avoid disappointment.”

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Posted 3 years ago

“4 December 2020 ordered 2 lamps and cancelled the next day because we received an e-mail where they told us product might be delayed. we tried to cancel but this was not possible because the products were already "shipped". We are still waiting 29 march 2021. No products and no refund as of yet despite our extensive e-mail contact asking for a refund. Very frustrating.”

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Posted 3 years ago

“Ordered some cushion covers which turned out to be the wrong colour DO YOU THINK I CAN RETURN THEM 😡 Everything I have tried will not let me, will never order again from this site 🤬”

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Posted 3 years ago

“Returns policy is deliberately complicated and expensive. Product was tacky. Do not use!”

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Posted 3 years ago

“Terrible deceitful company. Never ever use them!!”

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Posted 3 years ago

“Very pleased with my purchase and at a very reasonable price. Thanks”

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Posted 3 years ago

“The most despicable company in the world Fake , thieves and liars and dishonest to the core!!!!!! Do not buy from this dangerous company they will never let you return a product and good luck getting a reply Stolen £300 of me and I sent back correctly! Recorded post to the address they gave me Thieves!!!! Fake !!”

LightInTheBox 1 star review on 26th March 2021

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Posted 3 years ago

“I really can't fault the service, having had an issue with one of the first products ordered it was quickly and satisfactorily resolved. Obviously if you buy locally you can easily see, try and return products quickly, but here also everything is in place to make the online service as good as it can be, you just have to wait for delivery. Photos, reviews and descriptions are good, as is the customer service. The estimated delivery dates are realistic and parcel tracking is also available and works.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews