LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I have ordered a couple of times from Light In The Box and have never been disappointed. Items as described and fast postage”

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Posted 1 year ago

“Excellent communication and service throughout. And the product was perfect. Thank you all.”

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Posted 1 year ago

“eventually my package delivered after lingering on for weeks,but at this time in curious to know where my other parcel swanned off to which initially ordered before than one and decided in cancelling”

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Posted 1 year ago

“good deal fast delivery”

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Posted 1 year ago

“Excellent service and product is true to picture”

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Posted 1 year ago

“My first 2 purchases were of very good quality and true to the photo and description the last purchase was very very disappointing not only nowhere near the description but also a totally different colour and poor quality and 1 day later reduced from the price I paid to half price won't be ordering again”

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Posted 1 year ago

“Very pleased with my purchase of copper wire string lights, would recommend”

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Posted 1 year ago

“Great product, good material, nice fit”

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Posted 1 year ago

“Great choices Great prices Easy to use website Can't beat it! 5 out of 5”

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Posted 1 year ago

“Goods are a nice fit,it just takes a little bit longer than I would like to arrive.”

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Posted 1 year ago

“My wife has had some! clothing she has pleased with However we have had the runaround since early January, Clothing not! as described or as in photos, If they don't send returns labels and My full refund their products will receive negative posts & reviews thoughout the internet. returns are impossible they want me to pay to return goods to China. They will not refund , keep bartering 30% and keep the goods / rags, all the way up to 70% . All I want are prepayed returns LABELS AND MY FULL REFUND! will send to ,Trading standards.?”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? The order number you provided us: 62295289, contains only a wig. Sincerely Megha Customer Service

Posted 1 year ago

“Positive Experience. My order of a tablecloth was processed and dispatched without delay and arrived in perfect condition on time.. It also matched exactly what it said on the website. Tom”

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Posted 1 year ago

“I've had several articles of clothing from this company, and have always been delighted with the quality and service, the clothes are diverse enough to suit all tastes, so they are the first call for me.”

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Posted 1 year ago

“GREAT BUY GREAT WEB SITE”

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Posted 1 year ago

“I rate LightInTheBox 5 stars. My first purchase arrived quickly in perfect condition & I am delighted with it & the service.Will use again.”

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Posted 1 year ago

“Initially, I was unsure about purchasing from abroad and normally would bypass advertisements but my trousers were of good quality and arrived within the allotted time frame. I so was that pleased that I ordered another pair promptly. I have been in touch with the company via messenger to which I was answered politely and quickly.”

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Posted 1 year ago

“My goods have been "processing " for two weeks and they will now not arrive in time to take them on holiday as gifts for my family. I have emailed the company twice and have not even had the courtesy of an acknowledgment.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28054975 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I was disappointed with all the clothing that I ordered. Looking back, the photographs were quite blurred so it was hard to see the clothing design details. I also ordered some items for my cats which I'm delighted with. I won't buy clothes again; flimsy fabric & fitted badly.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055058 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I have purchased a dress which is far too big. I didn’t realise I would have to send it back to China at a cost of £22 as it can only go by tracked. And Royal Mail have had a cyber attack so are not doing overseas. So I am stuck with a dress to big and no refund”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055076 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I have received the best customer service. Absolutely happy with the replacement of my item .”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews