LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Product is overall 85% good but cannot be specified as bad. But a problem that shipping time is not accurate. Product is not shipped according to the time. But the shopping experience is overall good.”

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Posted 4 years ago

“The site is good. The service is quite good but there are some problems with the site.”

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Posted 4 years ago

“This company is providing their service good. Their product's quality is also good. Price of the products also relatively affordable. But it’s shipping is slightly slow, and i think it’s duty fee is comparatively high. But overall it makes me impressed. I am satisfied by their service. I hope they will overcome their bad review very soon and make their service helpful and developed.”

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Posted 4 years ago

“This is awesome. Although the quality is not 100% , the shopping is good.”

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Posted 4 years ago

“Online shopping experience too good. No need to go out, just choose, select, and order. Within a short amount of time, the product is in your hand. The good quality product they provide no doubt. And at this pandemic situation, online shopping saves us in many ways. So online shopping helps in every way. I am satisfied with online shopping and really gainful”

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Posted 4 years ago

“Yes...but it’s to more development.... Quality is not 100% satisfaction..... Need more update.... There are some point of view that attract me...but there are also some negative point.. But overall it’s a good experience...”

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Posted 4 years ago

“This website is very trustworthy. The quality of Product is very good and affordable. Everyone should use its. I will even make your improvement public so that my friends, family and relatives can buy your products.”

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Posted 4 years ago

“I am not fully satisfied to their service because of some cause.negative aspects such as shipping is slow, duty fee, quality is not 100% good, but overall it is a satisfying shopping experience.so I don't give them better review.”

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Posted 4 years ago

“First of all, I am not pretty much dis-satisfied. But their customer services and products are good and awesome. I have been using their services and buying the products. But their shipping is so much slower.I had to wait for so much longer to get my product. But I just loved their Product Quality and Services. Overall I am satisfied.”

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Posted 4 years ago

“Rao sir, great amazing is a beautiful me My online experience has been pretty moderately good for a while now but with these guys it kind of dwindled. Not that I'm disappointed but they really dipped I'm quality this time around but overall I still had a nice time shopping with them. I'd 100% recommend them to any one doing online shopping, you wont regret it.So Every one Enjoy shopping from LightInTheBox”....Thanks..”

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Posted 4 years ago

“Wow....... Amezing products and Amezing quality . I like it so much ......Very fast shipping ......Such A amezing service . Lovely Great service for us.”

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Posted 4 years ago

“I am so surprised. Because it is providing me best service. Their products quality are so so much good. Thanks for providing me the good service”

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Posted 4 years ago

“Great and wonderful company. Their products are very good and of good quality. The price is affordable.”

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Posted 4 years ago

“It works well. I have no complain about this. I fell comfortable to use this. Thanks all of those who are working behind it.”

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Posted 4 years ago

“the company is very much helpful,they provide real products,but shipping is slow, duty fee, quality is not 100% good, but overall it is a satisfying shopping experience.”

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Posted 4 years ago

“Customer Service really Very nice , Ordered the light up shoes for the kid and the shoes don't even light up. I get that things happen but no one attends to the issue to have it fixed. They will ignore you.”

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Posted 4 years ago

“Shipping was slow and quality is not 100% good, but overall it is a satisfying shopping experience.”

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Posted 4 years ago

“Lightinthebox is the most effective shipping company that I have ever used, their delivery service is excellent and their customer service is great to, I have used them alot of times.”

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Posted 4 years ago

“Actually I just had a fairly good tike with this guys. Their shipping was kinda slow. Product quality wasn't that 100% and some other aspects were grumpy. Their customer care wasn't also really friendly. My online experience has been pretty moderately good for a while now but with these guys it kind of dwindled. Not that I'm disappointed but they really dipped I'm quality this time around but overall I still had a nice time shopping with them.”

Helpful Report

Posted 4 years ago

“I am not satisfied to their delivery. shipping is slow and high duty fee, quality is not 100% good, but overall it is a satisfying shopping experience.So I don't get it better review because of their long time for delivery and its service.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews