LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would say my experience with lightinTheBok this time around isn't quit satisfying as the previous one.This time around,they weren't at their full best at all.The delivery service is what peaces me off.Their the shipment tok like almost forever before i finally got my purchased goods here in Nigeria,but never the less i still consider LightinTheBox the best in online shopping.”

Helpful Report

Posted 4 years ago

“just this company is very importantly i like them it an courage me for the different thing which will help me in the future and will help me to find the many opportunities in this life so thanks much more I am ur friend”

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Posted 4 years ago

“It's an amazing experience shopping with loghtinthebox..I was referred to the site by a friend and I love the the product I saw in there cus all really amazing,with cool price tag.i ordered it and it came in in due time and all my orders are intact”

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Posted 4 years ago

“This is the worst product ever bought! I have ordered some LED lights from them and when they arrived late, I put them up, it wan not working! I took the light to the service center, & they found the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?!”

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Posted 4 years ago

“At first, I was sceptical about shopping online with lightinthebox. But after my elder sister introduced me to it, my doubts were cleared and it has happen to be the best online shopping platform for me. I really really enjoyed your services. Your custormer care is amazing. Good job lightinthebox.”

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Posted 4 years ago

“LightInTheBox is one in every of the most effective company that I actually have applied transactions with, their value is reasonable and that they even have an honest client support, all you wish to try and do is follow along side the directions on the web site, their delivery services is additionally sensible, you'll be able to fully build a buying deal and relax..i love their system and would suggest this company to anyone..”

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Posted 4 years ago

“Lightinthebox is one of the best online shopping site around. I have been shopping from their for many years now. Though I have had little issues with them, which they were swift to take care of. Their customer service is one of the best I have interacted with, they are very friendly and welcoming. I don't see myself leaving LightInTheBox anytime soon. Thanks.”

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Posted 4 years ago

“the delivery time of product is so slow.the products quality is not so good as they shown.i am not satisfied with your service.”

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Posted 4 years ago

“At first your shipping was really fast but now it's so slow. Even the products quality has diminished. Please do something about it lightinthebox. The only problem I have with you, is you slow shipping and diminished quality. But I still enjoy shopping with you. Please resolve these issues for a better shopping.”

Helpful Report

Posted 4 years ago

“LightInTheBox is one of the best company that I have carried out transactions with, their price is affordable and they also have a good customer support, all you need to do is follow along with the instructions on the website, their delivery services is also good, you can absolutely make a purchase and relax..i love their system and would recommend this company to anyone..”

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Posted 4 years ago

“Delivery of items are tending to be slower than when I initially ordered my items but they are still one of the best around.”

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Posted 4 years ago

“Wao amazing product.i like it.but shipping is too slow.i don't like this.please do it good.product is good.i like it.overall my experience is good.”

Helpful Report

Posted 4 years ago

“LightInTheBox is a company to reley on for your purchase, they are absolutely great in terms of shipping of items to desired location,good delivery services,affordable price and most of all you can easily request for refund if any fuzz, the only problem I had with them was a little delay in support response which I have seen improvement... Every other thing is fine with this company..”

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Posted 4 years ago

“That's amazing company. I am very happy that bacause i do the shopping for lightinthebox delivery service. It is a very good company.it is a big company for deliveries”

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Posted 4 years ago

“Lightinthe box is a wrost quality site. But shipping is slow, duty fee”

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Posted 4 years ago

“LightInTheBox is a great platform for all kind of online shopping customer service is really great.so finally I want to say a good thank you”

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Posted 4 years ago

“LightInTheBox is a good online shopping medium. I have recently brought some product from them. The product price and customer service was good. But the shipping was slow and product quality was not 100%. Considering price, it was good. Overall it was a good experience.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“LightInTheBox is one of the best company.The customer service is really great.so finally I want to say a good thank you”

Helpful Report

Posted 4 years ago

“Not quite long I started shopping online with lightinthebox. At first your shipping was really fast but now it's so slow. And even the products quality has diminished. Nonetheless, I still enjoy shopping online with you. Please resolve these issues so your customers could get at least 95% shopping satisfaction.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews