LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Extremely good selection of articles for sale!The deliveries are pretty sharpish.Pricing is sharp.Some articles can be acquired cheeper from another online company based in China.”

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Posted 2 months ago

“r really impressed with item”

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Posted 2 months ago

“This coat is great. It looks good, fits nicely and is waterproof. I also had a problem when I needed to change an address on my order and the staff at lightinthebox were very helpful”

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Posted 2 months ago

“Very good product, was dubious about ordering but very surprised at the good quality on arrival. Speedy delivery.”

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Posted 2 months ago

“Quality products xx”

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Posted 2 months ago

“Very impressed with the quality of the dress i bought. Quality materials and very well made. Would definately recommend. Was able to track my order too!”

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Posted 2 months ago

“Excellent quality and service”

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Posted 2 months ago

“Great service and pleased with the product thank you”

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Posted 2 months ago

“Brilliant products being sold, easy to use app nice quality boots, would definitely recommend,”

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Posted 3 months ago

“Great products but the shipping part charged in addition when the product arrives in the UK is a bit upsetting as it’s not cheap.”

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Posted 3 months ago

“loads of great products at amazing prices. customer service was quick to refund on an item and that makes my shopping feel safer.”

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Posted 3 months ago

“Yes it fit's fine, and everything is good. thank you very much.”

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Posted 3 months ago

“Very good and reliable service and good quality products. Thank you”

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Posted 3 months ago

“No easy way to return unsuitable items. I was asked to send back my purchases to China at my own cost. Not using this company again.”

Helpful Report

Posted 3 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103102572 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 months ago

“I was quite surprised at the good quality of thease trousers.”

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Posted 3 months ago

“A very easy website to work with: clear, and informative. And I was always kept informed of the progress of my ordered goods from abroad.”

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Posted 3 months ago

“Sure is chunky, way too big for the wife, but looks pretty bling on my wrist. Keeping good time and looks way more expensive than the cost. Just hoping i dont get mugged whilst wearing it. Happy with my purchase and delivery. 5*”

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Posted 3 months ago

“fine products very keen prices great after sales care”

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Posted 3 months ago

“I've had a mixed experience with Light in the Box, and I'd like to share my thoughts for anyone considering shopping with them. First off, some of their clothing items are absolutely fabulous. The colors are vibrant, the fits are generally flattering, and I’ve found a few standout pieces that have become favorites in my wardrobe. The quality of these particular items matches their appealing aesthetics, making them a great find. However, the positive aspects are somewhat overshadowed by several issues. The quality of other items can be quite disappointing, feeling cheap and poorly made. It's frustrating to receive garments that don’t live up to the expectations set by the more impressive pieces. One of the biggest challenges with shopping at Light in the Box is the sizing. It’s extremely unpredictable. Items where the same measurements have been labelled anything from an S to an XL, make it nearly impossible to gauge what will fit properly. Additionally, the measurements provided are not always accurate, which further complicates the process of selecting the right size. Overall, Light in the Box has some hidden gems, but be prepared for inconsistency in both quality and sizing. It’s worth checking out if you’re willing to take a risk, but for a more reliable shopping experience, you might want to consider other options.”

Helpful Report

Posted 3 months ago

Dear Eva, This is Megha, supervisor of customer service, Lightinthebox. Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you've found some fabulous pieces that you love, but we’re sorry for the inconsistency you’ve experienced with sizing and quality. We are troubled to learn that the item wasn't quite as advertised. These matters are taken seriously, we wouldn't tolerate that a certain supplier sends a product which deviated even in the slightest from the pictures on our website. We truly appreciate your honest review and hope to continue earning your trust by addressing these issues and delivering the quality you expect. For your issue I have created ticket# 103090612, Would you please login you LITB account and reply when you are free? The ticket message will be also sent to your email related with LITB account. Sincerely Megha Customer Service

Posted 3 months ago

“Very easy ordering proses. Delivery was quicker than website said. All experience was good.”

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Posted 3 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews