LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The joggers fitted perfectly and the design is great, the colours are too, I have reccomended this website to all my friends.”

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Posted 6 months ago

“The order was easy and we were kept informed regularly on delivery time.The products are great and work exactly as stated.”

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Posted 6 months ago

“This was my first time of buying from LightInTheBox and I was extremey impressed from the time of order until the delivery. Each day I received an email to let me know at what stage the purchase was at. The wall hanging far exceeded my expectations. It is of beautiful quality and the colours are rich and warm. I'm very much looking forward to completing my decor with it, in the next week or so.”

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Posted 6 months ago

“Value for money”

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Posted 6 months ago

“Good quality for a modest price. Impressed many.”

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Posted 6 months ago

“Quality items fast delivery”

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Posted 6 months ago

“Easy to navigate, great selection,simple checkout and fast shipping and delivery”

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Posted 6 months ago

“Very good products”

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Posted 6 months ago

“Nice product for the money 😁”

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Posted 6 months ago

“Very good helpful people to deal with absolutely no complaints with there services which is first class , well pleased”

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Posted 6 months ago

“I’ve ordered quite a few things and I can’t praise them enough, very professional, quick delivery, items sturdy & solid. Will definitely keep buying from them ! Thank you”

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Posted 6 months ago

“Products are well made and great value for money, delivery is not quick but items are worth waiting on”

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Posted 6 months ago

“Perfect fit very high quality love it buying more xxxx”

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Posted 6 months ago

“Quality items at a Quality price.”

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Posted 6 months ago

“I recently bought a pair of pink boxer shorts and they look amazing, feel good and wash well. I have ordered two more pairs in different colours and look forward to receiving them. Purchasers shoulkd be aware it can take a week or so to receive as they are shipped from China. I did have difficulties in making an order through the app which identifies slightly cheaper prices for the same item.”

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Posted 6 months ago

“always good quality and at reasonable prices”

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Posted 6 months ago

“My item was delivered on time and in perfect condition.”

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Posted 6 months ago

“Nice shirt. Good customer service”

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Posted 6 months ago

“Yes it’s easy to order and they keep you informed until your item arrives”

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Posted 6 months ago

“I have ordered two different Jackets from here for men both are great look nice and good fit xxxx”

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Posted 6 months ago

LightInTheBox is rated 3.8 based on 9,134 reviews