LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Best and trusted online shopping.”

Helpful Report

Posted 3 years ago

“I stupidly looked on the company reviews after & thought what had I done, I’d been scammed. How wrong I was! My order was delivered at a suitable time and the dresses are stunning & fit perfectly. Thank you...”

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Posted 3 years ago

“this is amazing company. love this company. very useful for everybody.”

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Posted 3 years ago

“a good and safe place to shop”

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Posted 3 years ago

“The shop was awesome and I had a really Great experience shopping with them, the delivery and courier was also excellent. I got my orders delivered timely. I would suggest this online store to everyone 🥰🥰”

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Posted 3 years ago

“This is very good and trustable online shop. Very fast to delivery. I am satisfied with them. You can shop from here.”

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Posted 3 years ago

“good product and good sarvis”

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Posted 3 years ago

“ordered two shirts, both the same size. They took very long to get here. I didn't know the order was coming from China. One had a head hole that a child's head could not fit through. I asked to return the shirt. Customer service asked me to take a photo with a tape measure! I did this, and sent the photo. They then gave me three options. #1 Return the shirt for a refund, but I had to pay shipping costs to China, which cost as much, or more than the shirt itself. #2 Keep the shirt and get $15 credit in their store on another item #3 Keep the shirt and they would give you $10 back. None of these seem fair for a defective shirt that I can't even pull over my head. But since I never want to order from them again, I decided to take the”

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Posted 3 years ago

“The most important thing when you purchase something online is the reliability of the seller. frankly, light in the box have it.I really appreciate their concern about customers.keep it up!”

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Posted 3 years ago

“The services that are provide by the company is great and also a valuable, The staff support of the company is good and also the the facilities that provide by the company is outstanding”

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Posted 3 years ago

“i orderd a shirt and i received it on time the quality is good and iam completely satisfy with it”

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Posted 3 years ago

“Lighht in the box thật sự rất tuyệt vời, tôi rất thích”

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Posted 3 years ago

“I'm very happy on with there service that delivery 🚚🚚 is very very fast ⏩. When ever I buy any product through the platform it receive very fast I recommend my friends and family to shop”

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Posted 3 years ago

“Their are good and awesome services”

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Posted 3 years ago

“Amazing online shoping place I oredere two shirts which I recieved via postal system in a day I give them 5 stars.”

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Posted 3 years ago

“Good job I like it you are a good employer”

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Posted 3 years ago

“This company is very good, truly 100%”

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Posted 3 years ago

“Best shopping experience ever,And the customer support also as good,Fastest delivery with no compromise in the quality”

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Posted 3 years ago

“Sellers are easy to communicate with. Shipping services are really fast!”

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Posted 3 years ago

“Really love it! Ima be back when my Mom needs it again!”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews