LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,100 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Love lighting the box there stuff is spot on and bright and moden”

Helpful Report

Posted 2 years ago

“The swimming costume I bought was nice but was hopeless for me - too low in the bust and too cut away in the leg . I hadn’t realised it was shipping from china - I should have looked more carefully before buying . So when I tried to return the postage cost almost as much as the costume so no point in returning - so sadly I have wasted my money and costume it will go to charity shop”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26861933, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 2 years ago

“I was wary of buying from this website but boy was I wrong. Lovely products, great quality and as described”

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Posted 2 years ago

“Excellent service. User friendly website and tracking system that is useful. Also the size guides are accurate and of sufficient detail.”

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Posted 2 years ago

“Thank you for the swimsuit that I recently bought in your store, it is very cool and I feel great in it”

Helpful Report

Posted 2 years ago

“dance trainers were great have worn them 3 times so far, very easy on the feet”

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Posted 2 years ago

“Sizes are kind of small. Get a larger one than you need or if 2xl or larger 2 sizes and you are good to go. Excellent service good quality for the price.”

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Posted 2 years ago

“Following slight mix up where I received the wrong size and colour jumpsuit. I am happy that all was sorted got the correct garment and am very pleased with it. Thanks”

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Posted 2 years ago

“Purchased seat and cushion covers and they arrived today in perfect condition. Material was good quality and just the best colour to fit into my decor. Very happy with the service and very useful that I can see the progress from purchase to receive the goods.”

Helpful Report

Posted 2 years ago

“Unfortunately I received the wrong dress and it is impossible to exchange it for the right one without having to send it back to China at great expense and will probably hear that it never got there anyway.”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. First, could you do me a favor to take a photo of the dress and barcode so that we can target to the problem and solve it as soon as possible. Look forward to your reply. Have a nice day. You can also reply me in the ticket 26812483. Sincerely Chloe Customer Service.

Posted 2 years ago

“Quick delivery and nice material”

Helpful Report

Posted 2 years ago

“I have made loads of purchases fron lightinthebox every item i have recieved has been just what i expected and not a dissapointment,i will carry on useing lightinthebox in the future.”

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Posted 2 years ago

“New customer here but very pleased with my purchases. Quality of items extremely good. Will definitely buy more from LightinTheBox.”

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Posted 2 years ago

“Very pleased with dress ordered, waiting on another three.”

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Posted 2 years ago

“The items arrived after a while. The clothes are lovely and I love them. But the prices are odd. They charge you £20.00 and then immediately reduce it.”

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Posted 2 years ago

“Great delivery time, good product and value for money. Good size guide and fit. I order from here regularly and will continue to do so.”

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Posted 2 years ago

“I was looking for a light weight cotton shirt and finally I found exactly what I needed. Great quality and price and they look great . Delivery was good considering I am based in UK”

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Posted 2 years ago

“Good prices and delivery times. Nice range of products”

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Posted 2 years ago

“Good selection of dresses. Sizing sometimes hit and miss. Customer service good”

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Posted 2 years ago

“I have already written a review for this item but I will say again that I was very pleased with my dress. It fitted perfectly and the material will not easily crease. I hope to buy another in a different colour.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,100 reviews