LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous company and website. Made an order, it hadn’t arrived within a fortnight so tried to contact them which is nigh on impossible. Looks as though my order has been cancelled but no refund made and navigating the website to make enquires is ridiculously complicated. Very poor company steer clear.”

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Posted 2 years ago

“I made a purchase on 11 Nov still no delivery Initially communication and reaction were excellent. 10 Feb was given as last day for delivery after which I was advise to ask for refund. No contact numbers given. Clothing really looks great but too scared to order again What to Do?. No communication anymore Will change rating to five if problem solved.”

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Posted 2 years ago

“Much better than other sites. You have to take into account the postage and wait for goods but when they are coming such along way you understand this. Got lovely cheap costume jewellery very pleased 😃 and have already placed another order.”

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Posted 2 years ago

“I ordered Burgundy and dress is closer to red. I took my measurements according to the size chart and ordered my dress, size 16 due to bust. Received the dress, good quality and I was surprised it came so quickly. Tried the dress on and it fit in the bust area only. Arms are too long, fell off my shoulders (I have broad shoulders) and to big in the waist. I have a short torso (hourglass figure) the torso in this dress is not proportionate, hit about 1-2 inches above my waist. The and on the waist was tacked on wasn't sewn so it came undone while trying on. Tried to get a refund and got the run around, you know they don't care about quality or customer service when they offer to refund 10% and keep the dress. They tell you it would cost too much and take too long to ship it back to the warehouse in China.”

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Posted 2 years ago

“Worst experience I have ever had with a company. BUYER BEWARE. This company is a fraud. Poor quality merchandise. Horrible customer service.”

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Posted 2 years ago

“I like ordering the outdoor trousers from LightIn TheBox because of the good quality of the trousers.”

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Posted 2 years ago

“Lovely T shirt, good quality, well made, sizing fits well.”

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Posted 2 years ago

“dont buy there nothing. They do not allow to return an item, even if it is on the same day you received, they do not have a return address on the site, I wrote them dozens of messages without a matter-of-fact response, hostile treatment”

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Posted 2 years ago

“Bought as present for Mrs ,she loves the colours and fit and material ,recommend it”

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Posted 2 years ago

“Bought two clothing items worth nearly £90. Both very poor quality, unusable for purpose (paddle boarding) and sizing so far off the mark the 'medium' I ordered only just fit a neighbours slim 8 year old. Their return policy is non exsistent, if you can locate it in the first place. Feel totally conned and cannot believe the positive reviews mentioned elsewhere .... I shall make all contacts aware of the scam”

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Posted 2 years ago

“The goods were ok but I had to pay£85 before the carrier would deliver them which no mention of was made by you when I ordered the goods which made them very expensive so will make a point of not using you again.”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service. Thank you for shopping with us. I learned that you were charged extra fee before the local delivery. I consider it is the tax, right? Please understand the tax is decided by the local government and is beyond our control, however, we have a customer-friendly policy on this issue. If you have bought the tax insurance, please provide us the tax invoice, we will cover the cost for you by refund. Would you mind provide me your order number? I will help you to solve this issue. Waiting for your kind response. Sincerely Bloo Customer Service.

Posted 2 years ago

“I made a purchase on January 24, 2022 of several Jersey men shirts. Today Feb 9, 2022 I have no received my order. I did pay attention to order number so I don't have it. Sent emails but not an actual response. It is just from pissedconsumer.com. That is it. I thought I was getting an email from Light in the Box. Very foolishly a couple of days later of my purchase and while waiting for my purchase this time men shorts. I trusted that site. but I was wrong. I write this review so you don't loose your money. Don't buy from them, don't make the same mistake.”

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Posted 2 years ago

“Everything I’ve purchased from her is good quality and the sizes are good. I think you could make it easier to send stuff back though”

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Posted 2 years ago

“Really great service! High-quality products, fast delivery time and really good prices! Absolutely worth the money and I will definitely be buying from them again in the future.”

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Posted 2 years ago

“I have bought a number of accessories for my new bike. LightInTheBox always supply quality products and deliver it well.”

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Posted 2 years ago

“Very upset and disappointed.ordered a mother of the bride outfit was too small even though I followed the size chart . Then was told I could not get a refund .I am going to take this matter further .£120.00 is a lot to loose . I will not be recommending you .”

Helpful Report

Posted 2 years ago

Dear customer This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference: https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1 In order to protect your info and solve your problem. would you please provide your e-mail address and order number so I could offer proper solution for you? Waiting for your kind response. Sincerely Customer Service

Posted 2 years ago

“I order for the first time recently came quite fast, Ihave ordered another top already.”

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Posted 2 years ago

“Exactly what it says on the tin go for it”

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Posted 2 years ago

“The quality of the fabrics are good but I think the sizes should be accurate it's a bit difficult to get like uk size 8,10,12 to the last because of how it it's put up on your site .”

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Posted 2 years ago

“I really happy about my last purchase. The item quality Brilliant.Order to deliver process Excellent. I would like to Thank and highly recommend to any one.”

LightInTheBox 5 star review on 9th February 2022

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews