LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,108 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UNTRUSTWORTHY Failed to deliver on time... In fact I never received my item - They offer 50% cancellation on good your dont receive? COWBOYS!”

LightInTheBox 1 star review on 11th January 2021

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Posted 4 years ago

“Gosto de comprar a LightinTheBox.”

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Posted 4 years ago

“I loved it”

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Posted 4 years ago

“Tutto nella norma”

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Posted 4 years ago

“Bis auf eine nicht zugenähte Hosentasche bin mit der Qualität sehr zufrieden👍”

LightInTheBox 5 star review on 11th January 2021

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Posted 4 years ago

“Je suis très satisfait de mes 3 achats , le tout de très bonnes qualités. Je recommande”

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Posted 4 years ago

“Great product, great service. You have to wait a while, but it's not so much (at least from here).”

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Posted 4 years ago

“So after some trouble with one wrong shipped tail light and four missing sheets of stickers i finally got my new package on 27.01.2021 .But after unpacking i saw the stickers where complete this time but once again i got the circle shape tail light.So i can not give more than three stars because i got one wrong item again.But it´s okay just let it be.Maybe it´s too hard for some people to make a difference between heart shape and circle shape.This one more star is given for the effort of the customer support who was really kind and took care of the problem.Maybe even customer support can not track properly what the issue is and why i got the wrong tail light again.But okay..Shit happens and at least the stickers are complete now...but i will think twice if i order again...”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the order doesn’t meet your satisfaction. We will help you further check what caused the problem. Once we confirm what caused the problems, we will find a proper solution to help you out. Please don't be worried. I had conducted new Ticket ID =22597901 in our ticket center and provide details about our new solution. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“The ordered package did not have to wait unnecessarily long.”

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Posted 4 years ago

“I am very happy with the purchases made. The material is as beautiful as in the photo and your staff are polite, efficient, fast and solve any problem in a short time”

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Posted 4 years ago

“Sehr gutes Produkt mit einem sensationellen Preis-Leistungsverhältnis ! Man benötigt allerdings etwas Zeit, da der Transport aus China natürlich etwas dauert.”

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Posted 4 years ago

“Great range of products at a great price.”

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Posted 4 years ago

“Schnelle Abwicklung, Ware wie beschrieben”

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Posted 4 years ago

“Ottimo venditore, veloce e prodotto di qualità”

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Posted 4 years ago

“Very satisfied👍”

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Posted 4 years ago

“I really enjoy buying from Lightinthebox. Extremely large assortment and easy to order.”

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Posted 4 years ago

“Boutons mal cousus manches pas serrées”

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Posted 4 years ago

“Very good job.”

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Posted 4 years ago

“So lovely and nice”

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Posted 4 years ago

“I love light in the box always go there first to but things now x”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,108 reviews