LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really really happy with the t shirt that i bought from you been waring it to work and im still waiting for the starry sky projection light mini remote control projector but when it does come im sure that i will be really really happy with that.”

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Posted 1 year ago

“I was very sceptical having never ordered before, but needing new dance shoes a member of my class recommended you. When I saw the prices and choices I was very encouraged so placed an order for two pairs totalling £57. It does take a little longer than normal delivery but happily, they arrived for a Ball I was attending. Very pleased with the service and delivery so far. Will be looking and ordering again”

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Posted 1 year ago

“As you enter LITBox you are spoiled for choice by the wide range of choices, I cannot go in without spending a minimum of 1 hour, even at that I find myself going back in later in my day to browse. LITBox is the type of website that you'll find yourself going back time after time. I cannot fault their brilliant shipping, and in tandem with their shipping colleagues my orders have been delivered to me days before their due date. I would love to see larger size footwear for men. Thank you.”

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Posted 1 year ago

“Light in the box is very quick with order fulfilment. My order arrived just as described, and without delay.”

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Posted 1 year ago

“Pleased with both purchases only thing was quite a long delivery time .fine if you are not in a hurry”

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Posted 1 year ago

“Never been disappointed with my purchases just wish they were delivered faster.”

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Posted 1 year ago

“Very impressed with the service. Arrived much quicker than expected.”

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Posted 1 year ago

“Three pairs of shorts only I pair the swimming shorts were of use to thee other two were in way shape or size the label claimed them to be”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket #29195537 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“fantatic item i am very very pleased and will buy from seller again”

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Posted 1 year ago

“Love the products and the quality , delivery excellent”

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Posted 1 year ago

“I purchase 2 dresses one was faulty HOLE on right arm seam front of dress No forms or any way of contacting request exchange or refund ! Both dresses The size was perfect but unable to contact anyone without downloading APP ... this I do not want to do ... Material bad unrepairable 19th May purchases and still waiting for instructions address etc but asked PayPal for help Not happy ITEM NOT RETURNED YET no idea where & how to send”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29195469 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“good variety of varied products at a reasonable price and excellent customer service.”

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Posted 1 year ago

“I really enjoy this site and have ordered from it in several occasions. The clothes are excellent quality and whilst the sizing is hit or Miss I use everything I buy. The foot wear is excellent, good quality occasional wear and each outfit can be matched.”

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Posted 1 year ago

“Good. Value for money. Very pleased”

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Posted 1 year ago

“I ordered two summer shirts for my holiday abroad in June. Both were in size 'L' (Large) Both arrived in the same package. The first was perfect. The second was more like a child's size. I tried to complain but every time I attempted to upload a photograph, the upload failed......conveniently. I have placed the smaller shirt on top of the large shirt so the size difference can be seen.”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29195308 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Purchased a pair of mens sandals, they look great, true to size, will order again”

Helpful Report

Posted 1 year ago

“Items delivered promptly and as expected. having been scammed by similar stores this was a nice surprise.”

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Posted 1 year ago

“I choose LightinTheBox for gifts when they are for younger people as the range is extensive and excellent value. The items regularly arrive on time if not earlier than the delivery date.”

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Posted 1 year ago

“Have recently purchased three items from this company. Nice items but two of them did not fit, all size 14 but one too small and one too large. When trying to return for a refund i found that it is expensive to return items but there is an option to keep them and receive a very small amount of money back. Not ideal so I opted to return the items. Supposed to hear back from the company with further instructions but almost two weeks later I have heard nothing from them.”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29195220 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I started with about 4 3D shirts I now have about 20 all true to size nice and cool for summer wear they are just out of this world and I just keep adding the designs are brilliant”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews