LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Fantastic product, has three different lighting settings and sits perfectly over my bed. I”

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Posted 3 years ago

“Loved my lights , look beautiful ! Love the remote control. Well worth it I am very happy ..”

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Posted 3 years ago

“Really pleased with my purchase from light in a box, delivery was relatively quick and I’m in love with my leggings.”

LightInTheBox 5 star review on 5th March 2021

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Posted 3 years ago

“LightInTheBox are good a communicating, you always know where you are with the status of your orders. There are plenty of rewards for interacting with them and they answer your questions prompltly as well!”

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Posted 3 years ago

“Absolutely the best prices and the quality of the products that I bought which were Fitbit straps were perfect would recommend using lightinthebox box most definitely would buy more in the future”

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Posted 3 years ago

“Dont bother when I ordered I didnt even realize it's based in china ......sizes are not the same as uk really hard to return they off a partial offer to keep the item and dont refund ...so dont waste your time and money”

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Posted 3 years ago

“Fast shipping🙂”

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Posted 3 years ago

“Do not use this site. It is the worst ever.”

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Posted 3 years ago

“My son ordered a top, it hasn't ever arrived. We checked the tracking as that stated that they couldn't find our address. I have absolutely no idea why,, tried persistanly to contact them. They HAVEN'T EVER replied,, don't know how to get my 8 year old son's money back. We are absolutely furious.”

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Posted 3 years ago

“Good quality tee shirts in bright colours and fantastic designs, unusual 3D pictures printed onto hoodies in very clear graphics, great pricing, delivered directly from China. It taking a little longer than usual for the items to arrive due to delays caused by Covid-19, however they are worth waiting for.”

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Posted 3 years ago

“Good quality definitely be using again to order more bits 🙂”

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Posted 3 years ago

“Order was delivered on time. Everything was really good quality. Have already sent In another order.”

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Posted 3 years ago

“I'm 21 days and still waiting for my order worth over €100. I purchased posters, led lights and wall stickers for kids bedrooms and so frustrated it's taking this long. After reading some reviews I'm feeling very anxious.”

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Posted 3 years ago

“Always finding new and different items on Lightin TheBox that are not available elsewhere. Prices are ver fair too and always specials running..”

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Posted 3 years ago

“I received my car dash cam and was very happy with it. I put it into my car a few days after I received it and I’m extremely happy with it. Great picture and all round It’s a very good dash cam. It looks great as well the only problem I see with it is that that power point is on the side instead of the top but that’s it’s only fault Having said that it’s an all round great dash cam.”

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Posted 3 years ago

“Excellent communication and excellent quality product. I was sceptical at first as item was over the 30 euro mark with postage. But it was well worth it in the end. Despite the pandemic and delays my item arrived safely in a few weeks. Top class.”

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Posted 3 years ago

“Amazing range of items, great value. For UK sizes, clothes come up a bit small - I'm a UK medium but the large sizes fit better. Medium is very snug. Great for cheap cycling gear; good quality and has lasted well.”

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Posted 3 years ago

“I ordered 3 projectors! They are amazing & work so well! They come already charged too which is great! You get a portable charger with them! The quality is SO good! Delivery wasn’t bad either, 2 weeks to Ireland which was less than I expected! Thank you!”

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Posted 3 years ago

“Good Service, Takes a bit too long to arrive to me, but everything else is great.”

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Posted 3 years ago

“Great site to use with so many products to choose from. Very fast customer service response which every customer wants. Would highly recommend.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews