LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I keep requesting to cancel my order and a refund and they keep telling me to wait for the order because 'it wont be that long'. i said no cancel it and they still haven't done it”

Helpful Report

Posted 4 years ago

Dear customer, Please be advised all our products require processing times before the shipment. This is why the orders could not be shipped as soon as they were placed. While normally we could help you rush the processing if you need the order sooner. So we asked whether you would like to wait for this order a little longer or not. But if you did not like to keep the order, we are always delighted to help you cancel it. Please don't be worried. Your order had been cancelled as you requested. Our supervisor had conducted new Ticket ID =21816673 in our ticket center and provide you refund details. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Scam! Avoid this company!!! They won't send anything and won't even refund you. Scaming bastards!”

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Posted 4 years ago

“Nice experience world class service. Quick response first class customer service. I will have to to refer friends and family to experience the wonderful service.”

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Posted 4 years ago

“Shopping with this platform for me is world class even from Nigeria. Amazing costumer service. Good product. My experience is unforgetable I will have to invite friends to also share same experience.”

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Posted 4 years ago

“Hello, inside this app, I have got all the experiences that I like, especially the shopping experience is much more enjoyable. Also, if you come here, your experience will be much bigger and it will be nice. If you want, you can install this app now and share your happy moments. You can share and of course don't forget to install the app because in this you will find many good things that are good in all the apps.”

Helpful Report

Posted 4 years ago

“This is really good side. It has great services. It has fast delivery services on time. It has also other fantastic services. This side made easy for people. So everyone can get his own products easily. And the big things is I trust this site. And I am loving this site”

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Posted 4 years ago

“Really amazing side i like that LightInThebox side good work service Online shopping this a place best side Shopping products quality good & here shopping easy i love this side”

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Posted 4 years ago

“Help future coustomers by talking about costomer service, price, delivery, returns & refunds.”

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Posted 4 years ago

“The site has all the facilities to provide better shopping experience to their customers. I bought 4 types of showcase stuff that i needed to buy. Later, I used their app and it proved the efficiency right away. The coupons they offer is really convenient for buying products at low rate.”

Helpful Report

Posted 4 years ago

“هذا مكان رائع للتسوق و هو راءج لهذه السنة يمكن ايجاد كل ما تبحث عنه بنقرة زر و ببحث خفيف و توفير خدمة الزبائن تمكنك من الاتصال و القيام بكل ما يلزم لضمان حمايتك هذا عمل رائع مشكورين و المزيد من النجاح”

Helpful Report

Posted 4 years ago

“Really a big WOW for this site. I will give 10 out of 10 for this site. There is no doubt that it is better than an other site. The product of this site are real and authentic. And the delivery speed is really amazing.”

Helpful Report

Posted 4 years ago

“I love to buy products by using "LightInTheBox" application. It is very easy to shop anything sitting in home from this shopping site. The price of the products are in this site is not so much. And their refund and return system is very easy and simple. Happy Shopping 😊😀”

Helpful Report

Posted 4 years ago

“Just a big WOW for this amazing site. I will give 10 out of 10 for this site. There is no doubt that this site is better than any other site. They are providing us the real product and there delivery speed is also amazing.”

Helpful Report

Posted 4 years ago

“Very much coperative.I just amazed by the hospitality of the people there.They treat me well.Speak nicely..I saw many clothes.They are reasonable cost.The cloth are very much good in quality..Highly recommended to everyone..There price is very good and cloth are nice to wear..I really like them.Hope everyone will shop there.Thank u all...”

Helpful Report

Posted 4 years ago

“Great source of trading. I have been doing trade here for a long time. It's very easy to use and comfortable. Everyone should try it. I sure about that you won't be disappointed after shopped from here. Its hundred percent legitimate and no chance for being betrayed. Happy shopping to all.”

Helpful Report

Posted 4 years ago

“This is the best shopping site I ever seen. Their support is best as well as fast. Their shipping speed is also good. Sometime late but they are trusted. Thanks to serve me and us.”

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Posted 4 years ago

“un très bon service client haut performance j'adore variant et h e recommande ça pour mes amis merci pour tout”

Helpful Report

Posted 4 years ago

“This shopping site is really amazing. They are providing authentic product at a reasonable price. And their shipping speed is also very nice. I am so happy to be a customer of them. I will recommend everyone to buy from their site.”

Helpful Report

Posted 4 years ago

“Fast of all thaks for this amazing site.i am really hold this company in high regard due to the fact that I always encounter so many problems with other company in ordering and also receiving my goods but this company has been the best shopping experience so far”

Helpful Report

Posted 4 years ago

“The Good Costomer service i used it it make me happy by the low price and delivery was in short time i give a advice to other to use LightInTheBox it is is quick and convenient .”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews