LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery. Will update once my order is delivered”

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Posted 2 years ago

“A very professional and well run service. I was really looking forward to this delivery and I'm totally over the moon with my top. I can't wait for Saturday when I wear it to the pub's Christmas raffle.”

LightInTheBox 5 star review on 13th December 2022

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Posted 2 years ago

“Really pleased with the service and the continued updates on my purchase great work Lightinthebox”

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Posted 2 years ago

“Unfortunately the goods weren't suitable for me. I stated that in my review and have been very pleased with the swift response from LightInTheBox to address the matter and offer a refund. I would recommend them as a good company to deal with, postal delays at the UK end have been unusual this Christmas. Thank you Meghan for your help. Karen”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Jestem bardzo zadowolony, z mojego zamówienia rozmiar ok👍”

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Posted 2 years ago

“I have done several orders with this Company and have to say how professional and satisfactory the ordering has been and will certainly be using fro now on.”

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Posted 2 years ago

“Hi I would just like to say that as a new customer I’m a very happy with lightin the box app as I’ve have made two purchases and awaiting more.great price and no thoughts in the garments and quantity material.”

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Posted 2 years ago

“Two items bought, I am very satisfied with one and very pleased with the quick response in sorting out the other one which I had a problem with. Overall I am pleased with your service.”

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Posted 2 years ago

“My dress was beautifully made out of heavy silk and made to measure so fitted really well, however the arms were a little tight. A suggestion to avoid may be to ask for arm circumference for long sleeved fitted dresses :). Excellent value for money!”

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Posted 2 years ago

“Ordered 4 items all 5xL In size As I heard that sizes are not very generous.2 Tee shirts fitted ok 1 unable to try on as cannot get my head through the neck and body warmer was so small it would not fit my son who normally wears a Medium to large!!!!!”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27578768 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Order ref: 2211111060842760 beginning November still not received. Can’t find any way to contact Light in the box to ask where parcel is or track item. Not happy.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27578808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I would recommend this company as I found them to be reliable and the items I have recieved are well made and of good materials.”

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Posted 2 years ago

“I just started using lightning in a box and I am so surprise the quality of material is very high considering the price I am paying for them, , all my purchases so far has been great really beautiful purchases 41 items so far. I cannot find any problems with my purchases I highly recommend. I’m considering leaving AMAZON for this site. Thanks guys”

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Posted 2 years ago

“Very good but where are the orders they were ordered on the 18th November”

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Posted 2 years ago

“Great products, fast delivery, overall excellent.”

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Posted 2 years ago

“Love LightinTheBox!! Fabulous choice of products,and great quality.”

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Posted 2 years ago

“My second Jacket from here and I love it”

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Posted 2 years ago

“Everything i’ve Bought from LightInTheBox has been Great I would recommend to everyone. Just ensure you select your size correctly.”

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Posted 2 years ago

“Excellent product for dog training Only needed to use the noise & vibration settings for dog training Would recommend this product”

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Posted 2 years ago

“Excellent prices and very good products; however, would welcome shorter delivery times as standard.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews