LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“It's a good international shipping company . It is easy to use and it's safe and secure so I wants to recommend it .They have delivered all orders in time with safe and secure. Packaging is good. But I have experienced little problem during refund process. I recommend this company.”

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Posted 4 years ago

“Awesome! I had doubts about the service provided, but all were cleared, thanks!”

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Posted 4 years ago

“Although, I was not all happy with the customers service with Light In The Box, they delivered my products to me within the set date. To my amazement, the products are so nice and they were the exact I wanted unlike the other online shoppers who will give you different or bad product. Thank you LightInThebox.”

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Posted 4 years ago

“This is very good shipping company. They have deliver all orders in time with safe and secure. They also return order without question and refund money instantly.”

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Posted 4 years ago

“Light in the box is one best online platforms to find our needs. They are very professional and responsible to our wants. I placed an order and get it in correct time. Thanks a lot for your services . Proud to be part of you. Keep forward .”

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Posted 4 years ago

“The Lightln Thebox online shooing platform are really good. I have use this app. This is one of the best online shooing platform. If you like online shooing you can use this platform. I love it.”

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Posted 4 years ago

“The delivery speed is very fast, the household works excellently and on time, I really trust the delivery service here. Highly Recommend!!!”

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Posted 4 years ago

“Pleasantly surprised. Brilliant personal experience with them. Good company for online shopping. They deliver my order in time safe and secure. I think there is still a room for improvement. But 10/10 recommend.”

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Posted 4 years ago

“I am impressed with their performance.😊 However, their delivery should be confirmed in less time.🙂 Their service is truly outstanding except for a few minor flaws.”

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Posted 4 years ago

“I did quite a lot of shopping while staying at home in 2020, and I always used this company's shipping services to safely deliver my online orders. The delivery time was quite short - 3 to 5 days - and nothing was damaged or lost.”

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Posted 4 years ago

“Cheap and best fast service Good”

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Posted 4 years ago

“Nice work good luck”

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Posted 4 years ago

“It's pretty good at delivery the products and the price also affordable”

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Posted 4 years ago

“Amazing. One of the best shipping and delivery sites. They provide professional services”

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Posted 4 years ago

“The best company ever!”

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Posted 4 years ago

“This site is trustworthy. I order my product somedays ago and got on time.thanks to the team. it is a good online site to shop, the delivery is good and the quality is good .”

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Posted 4 years ago

“Nice and excellent site. It is the best online shopping site. I always using this site. I was searching like this site. Now i am Very happy to find it. Thanks to him who created this site. I recommended to everyone to use this site. You can use this app Very easily.”

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Posted 4 years ago

“Excelent service!! Got every order on time and in a perfect state. No damages at all. I only had one little problem with an item, but i contacted support and everything was solved correctly. I highly recommend this company.”

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Posted 4 years ago

“LightInTheBox has always been my number go to when it comes to online shopping. Their app has also made it very easy for me to shop online. Thanks.”

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Posted 4 years ago

“super and awesome. shipping is good, item was not damaged but shipping time is 1 day late. best shipping company i've ever seen”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews