LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi very good product all fit well and comfortable *****”

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Posted 1 year ago

“Lovely lightweight and fresh...”

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Posted 1 year ago

“Good quality t-shirts at very reasonable prices. Will certainly buy again as there is a very good choice.”

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Posted 1 year ago

“Very pleased with items I have received I will continue to shop with you in the near future”

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Posted 1 year ago

“IT IS QUALITY THAT COUNTS AND A1 SERVICE THAT GIVES SATISFACTION”

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Posted 1 year ago

“Very happy with my purchase thank you very much good value for money and very comfortable shoes thank you very much. 👍”

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Posted 1 year ago

“Love Lightin thenox”

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Posted 1 year ago

“Very happy with my purchases, fast delivery, all arrived in very good condition”

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Posted 1 year ago

“LightInTheBox products are very good and delivery time are all in good time. Thanks”

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Posted 1 year ago

“AM QUITE GLAD WITH LIGHTINTHEBOX. SINCE I CAME ACROSS YOUR WEBSITE YOU HAVE NOT STOPPED TO IMPRESS ME WITH YOUR TASTE OF FASHION. I DO LIKE THE SHIRTS AND WINTER CLOTHES I HAVE BOUGHT SO FAR. I INITIALLY BOUGHT A SMALLER ONE FOR MYSELF 2XL BUT THEN BOUGHT THE CORRECT SIZE 3XL. THE SMALLER SIZE I GAVE OUT AND THOSE I GAVE IT OUT TO ARE NOW YOUR CUSTOMERS. KUDOS TO YOU GUYS.”

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Posted 1 year ago

“Quality of order and service was excellent, can't fault the entire experience many thanks”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101380991 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“The tops were pretty, a little loose but okay”

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Posted 1 year ago

“Loved the product would buy again”

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Posted 1 year ago

“Love this company as so many bargains and good quality. Easy to order. Just what is needed.”

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Posted 1 year ago

“All three items we ordered were dispatched and received within the estimated delivery date ! Material was good as was the workmanship Very good price and overall a good company to order from”

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Posted 1 year ago

“Lovely tsirts , good quality”

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Posted 1 year ago

“Pleased to report that this company takes it's customer service responsibilities seriously and have resolved our issue promptly and with courtesy.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101346335 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Only recently found this wonderful website. Love all the purchases I have made and love the way company keeps me informed and updated of delivery which has not failed and I also like all the special offers sent through. I love all the cloths and my wonderful wife loves the items I have purchased for her. Good to know I don't need to look anywhere else for clothing items and accessories and such good value and a big thank you and always now sharing on social media Kind regards Terry 👍”

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Posted 1 year ago

“Excellent choice of Henley tee shirts, fast delivery and good value.”

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Posted 1 year ago

“white women's sneakers i got them for the wife she is happy with them she said they are comfortable”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327144 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews