LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The product is cheap as , total garbage and poor quality. None of the itmes are as advertised. Just dont buy any items from them. All my items bought are used as home wear only”

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Posted 2 years ago

“cheap products, poor quality be ware if you try to return an item, you will have to pay to ship it back and they will not refund you for original shipping charges. you are never able to talk to a live person”

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Posted 2 years ago

“Raincoats did not fit--there was not really an option of returning--they agreed to "refund" me half the price of the coats, but it was NOT a refund. It was a credit on my next order. There will be no next order. Although the "chat" customer service rep was a sweet as could be, it did not change the outcome--which was not completely elucidated until the last email. Surprise! :-( No recourse. They do not answer further inquiries.”

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Posted 2 years ago

“Long time for delivery. Product looks very different than pictures. Return policy is awful. You have to return within 7 days to maybe get a full refund. You have to return to China if they allow a return. Shipping costs can be as high as half the item costs. It can take 6 weeks to get refund. Clothes run small to size. Next time I am buying from a reputable company.”

Helpful Report

Posted 2 years ago

“I can't speak to the quality of the product, because I haven't gotten it yet. I paid as much for shipping this item than the item cost . The item couldn't weigh more than a gram or two. Last update shows it sitting in customs, even though it also seemed to originate from Los Angeles . So, if you plan on getting a gift here, better plan waaaay ahead, as shipping sucks and is way expensive.”

Helpful Report

Posted 2 years ago

“It took ages for the delivery by the time it arrived the occassion I bought it for has already happened took amonth to arrive returns not easy either when it did arrived it was just posted through the letter box screwed up isnt the word and having bought two dresses both arrived the same way”

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Posted 2 years ago

“You have to pay to return faulty or not as described items to China at your own expense - my item didn't last the 1st wash holes appeared in the top + you need to have the original packaging which nobody keeps”

Helpful Report

Posted 2 years ago

“order placed 12 days later no sign of a parcel. will not use again.”

Helpful Report

Posted 2 years ago

“Order and Delivery process took almost one month. Expensive garment yet shoddy and poorly made. Poorly stitched, especially buttons and buttonholes. Returns and Refund process made purposefully impossible. You have been warned.”

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Posted 2 years ago

“I went to return a $20 dress and learned the shipping was $53.”

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Posted 2 years ago

“I ordered a dress and a swimsuit which came quicker than I expected. The quality of both items are very good, but unfortunately they were too small for me.”

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Posted 2 years ago

“DO NOT ORDER FROM THIS COMPANY! Very unclear ordering process. They have US size but then they have a box for measurements DO NOT ENTER YOIR MEASUREMENTS or they will consider it “custom made and not returnable “. Appears it’s done on purpose. I ordered a US and it did not fit correctly and tried to return and they told me it was custom made and can not be returned because I entered measurements on a box that does not explain that if you enter measurements they will not send you the US size you order they will make it custom made. They send copies of emails with no clear explanation of why they made it custom when it shows on my order i picked a US size. Now I’m with a dress i will not use and lost my money. Absolutely unacceptable way of running a business.”

Helpful Report

Posted 2 years ago

“Appalling refund system Poor quality items Totally unacceptable Not refunding money as promised Would not recommend them and further more should be taken off internet / google”

LightInTheBox 1 star review on 30th March 2022

Helpful Report

Posted 2 years ago

“The VAT from China was practically half the price of the outfit. 2 words, never again.”

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Posted 2 years ago

“They sent wrong sizes, and 4 week delevery! Quality on the product very poor! First and last buy.”

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Posted 2 years ago

“Can't get hold of anyone... Rubbish dress....took weeks to arrive. Having to employ seamstress to put the dress right at my expense. No time to return as need for wedding this Saturday, only received it yesterday after ordering on 7th March!!! Pics says it all sadly 😥”

Helpful Report

Posted 2 years ago

“Xxl is ridiculously small about a Medium in European sizes. Not worth returning as the postage costs as much as the Jacket I purchased. Buyer beware. the delivery is the slowest I have encountered buying from the Internet also.”

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Posted 2 years ago

“Appalling company Ordered items as per measurements on website size 12. 3 items arrived 1 was correct other 2 were size 16. Company said it my fault and they would exchange but I would have to pay return shipping which was £40 against goods value of £46. If these companies wa t to trade in UK the abide by UK law.”

Helpful Report

Posted 2 years ago

“I ordered in Jan and was supposed to receive my order in February. Only to find out that my order was lost. Nobody contacted me I had to do a follow up. Till today I'm still the one taking the initiative to find out if I will be refunded or not. Pathetic service!!!”

Helpful Report

Posted 2 years ago

“2-days for a response from "Customer Service" each time even though I responded immediately they contacted me which was always in minutes after I got their email) I followed their return/plolicy instructions they gave to me, which was for a refund, I was willing to pay for shipping in order to re-purchase my correct size, they tried to talk me into getting a reward, or a percentage of my purchase. They ended up after several days coming back to tell me it was a misunderstanding and I they will not issue a refund. FIRST AND LAST TIME PURCHASING FROM THIS UN-INTEGRAL LOT.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews