LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“LightInTheBox has made shopping easier. I can buy whatever I need in just a matter of seconds without having to go to the mall. There is a variety of commodities so I have a wide range of designs to choose from. LightInTheBox has also brought a happy online experience. Their prices are affordable and relatively cheap. Their shipping is also timely and very reliable. They can reach you in whatever part of the world.”

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Posted 4 years ago

“Fantastic quality chocolates will always buy from this excellent company. I really love the way they make the fastest delivery. I really appreciate that Satisfactory and efficient purchase am very happy with the item got my shoes fine! love em would order again”

Helpful Report

Posted 4 years ago

“I purchased cycling clothes - 4 tops 2XL for £76.57 on 9 th August 2020. My paypal account was debited same day. I received the package 25th August. Wrapped and gave to husband on birthday 3rd Sept. One jacket he liked was too big, and another he didn’t like so I contacted company via email to request a return. Stupidly I went online to LightInTheBox to order new size of jacket he liked and some skins for winter. I then received reply to first email saying they would not accept return as it was outside 7 day return rule. I replied saying this was ridiculous given shipping took much longer than 7 days and they then said keep item and we will give you 20% refund or keep item and we will give you rewards worth 30% of the item value. I replied saying I had already ordered replacement and other items and please apply to this order. They refused. Learning points: 1.This company is operating from China although this is not obvious on website and you cannot return items. BEWARE. 2. Look at reviews on Consumer Affairs websites - my experience is typical - I was lucky I received the items and quality OK but size not accurate! Others have not received and communication useless. You cannot return. Read the reviews before you order from them. I doubt I will receive the second order and like others I accept I have been scammed. I am writing this to warn other potential innocent consumers who are using online purchasing and have come to accept most services are excellent. This company is NOT and they sponsor google ads so come up first when you use search engines. DO NOT BUY FROM THEM. Scam! Scam! Scam!”

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Posted 4 years ago

“LightInThebox is the best.There are lots of options to chose from.Good quality, best deliveries, best customer service support and lower prices.”

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Posted 4 years ago

“Poor Service incorrectly sized items some items can’t be returned even if size is incorrect. Wish I’d read the reviews before ordering, I would still have my money and gone to Amazon UK.”

LightInTheBox 1 star review on 9th September 2020

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Posted 4 years ago

“Item was meant to be posted on 14th June. When I queried non delivery, got told to wait a further month. Then told to wait until 9th September. Still arguing about returning my money, then they had a cheek to ask me for a review. Terrible company. Dodgy deals. Still havent received item. I could have walked from China quicker.”

Helpful Report

Posted 4 years ago

“Light in the box company with my experience in a few times is good. They have a verity of products one would like to shop, shipping and delivery I trust, very good customer care, returns are allowed and you are refunded with evidence. Thanks to the company”

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Posted 4 years ago

“This company is a scam you never get your order tracking number not recognisable”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We've checked and confirm your tracking number "GV472454877GB" is recognizable. You may refer to following link to track it and will be able to see the last tracking information is updated on September 6th. Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV472454877GB Online update tracking information: [Sunday 06 September 04:13am Sender despatching item] Please be noted the online tracking information will only be updated when the package arrives to next location. Your order is currently still on the way to UK. Once it arrives in UK, the online tracking information will be updated again. Your order was shipped out on 2020-09-04. Delivery normally takes 4-7 business days, which is equals to 5-10 calendar days. So you shall receive the package before 2020-09-14, which is 10th days of shipping. We appreciate that you can be patient while waiting for the updates and the package. And if you have any further question, you may log in your light in the box account--go " personal center"--"my ticket" to contact us again in NEW ticket 21567606. We will help you further. Thank you for your cooperation.

Posted 4 years ago

“This company is a scam ordered my daughter's bag but never received it tryed tracking the reference number they sent through email keeps saying not recognisable, beware people don't give this company your money otherwise u well be crying”

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Posted 4 years ago

“LightInTheBox is a company I have tested. Their products are reliable. The have honest management policy. So you can go ahead to patronise them am sure you will not regret. Best of luck.”

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Posted 4 years ago

“Light in the box has an excellent customer service it's a very good app that you won't regret using so you can count on their customer service,and they also have amazing and affordable price that's better than most other competitors,and their delivery service is top notch. Try them out and I know that you definitely won't regret.”

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Posted 4 years ago

“I have tested this company, I have tried their product they are recommendable. I Will not hesitate to advice whoever that needed their product to go for it. They are trusted and reliable. Good lock.”

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Posted 4 years ago

“Lightinthebox upholds an amazing customer service that puts a smile on my face anytime I shop in their site. And their delivery is always on time, sometimes even faster than expected, I will continue to patronize them and I recommend Lightinthebox for all.”

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Posted 4 years ago

“This is the best company you can trust when it come to shipping and delivery.Their price are good and customer service is just perfect.I wish to rate them a billion stars.”

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Posted 4 years ago

“Trust me this is the best company to trade with.When it come to customer service and delivery they are the best.If i am really to rate them i will give over a billion stars.”

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Posted 4 years ago

“LightInTheBox is awesome in that it covers all categories of what one would want for shopping. The products are of good quality, not forgetting the customer service which is outstanding. Item prices are quite affordable, they even have offers in the flash sales. Delivery is within the scope indicated which is right on time and returns within the 7 days rule.”

Helpful Report

Posted 4 years ago

“Do not buy from this company. I sent Items back. They had suggested giving them away because the Return packaging wasn’t perfect. All info and boxing included. After I sent them back is when they told me to give them away. Horrible company.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to find that you did not like to keep this order and returned it without our approval. But I will try our best to help you check and resolve the problem. We get confused. We did not offer you the Return Address. So could you please tell to which place you returned the order? It's highly appreciated if you can advise us the tracking number and website link to track so that we can track the return package for you. I had conducted new Ticket ID =21562976 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Am happy for shopping with you....this company is legit with cheap and best products , your company should have High rate for your good and best services this company gives to it's customers as on my side I received my product parcel I purchased from your company within a short period of time”

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Posted 4 years ago

“This company LightInTheBox sponsor Google so appear high on search engines when you search for products. They appear tp operate from UK but are in fact based in China and have a ridiculous returns policy of 7 days - as their products invariably take more than 7 days to arrive - and reading other reviews you are lucky if they arrive at all. So no returns and hopeless communication vis email if you are lucky. DO NOT PURCHASE FROM THEM, read other review on consumer websites, very poor and this is for a reason. You have been warned.”

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Posted 4 years ago

“I will give a million 🌟 rate to Lightin The Box company if opportune to. First their customer service is awesome, always giving me a listening ear even when my questions are nasty. Products are the way you saw it online and they deliver to your door step.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews