LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“My item is non refundable for customer reasons (not as expected). I spend £40 on a jacket as a gift and can't return it. It looked great in the pictures ... I will never buy from you again.”

Helpful Report

Posted 2 years ago

“Ordered a beautifull looking dress and blouse- absolutely stunning! When they arrived the material was a joke - you could shoot peas through them! 😂 when I eventually was able to message them- I was told that it would be better to give them to a friend or try and sell them as it would cost too much to send them back (China) that is!! Don’t be deceived into thinking that what you are looking at is what you get!!”

Helpful Report

Posted 2 years ago

“I paid for a dress a month ago that never arrived. It was for an event this weekend but I will wear an old dress. Just robbery. Please give me my money back at least Order no: 52913354”

Helpful Report

Posted 2 years ago

“I wish you could give less than 1 star The projects were horrible but it got worse The company refused to give me 2 refunds by delaying the returns process, not providing me with key information, making up spurious rules, withholding the returns address. Appalling. They claim all shoes are custom made and can not be returned .. on that basis one could never return anything. Will never do business with them again .”

Helpful Report

Posted 2 years ago

“I suppose you only get what you pay for. I ordered 2dresses which looked really nice, cheap material, badly made and not even a good fit. Neither shape nor style , first and only time I’ve used this site , never again. Wouldn’t recommend to anyone else very very poor”

Helpful Report

Posted 2 years ago

“Besides looking nothing like the garments on the website the material was of very cheap quality, poorly made and far too big. I will never recommend them to anyone. I wish I had checked trust pilot first”

Helpful Report

Posted 2 years ago

“I ordered a golf shirt and it took nearly 3 weeks to receive it but when it arrived I wish they hadn't bothered. Absolute rubbish!! Cheapest materials and very poorly made. The so called returns policy is a joke so I guess I'll put it down to bad experience and make sure I warn friends away from these con artists.”

Helpful Report

Posted 2 years ago

“Less than a “1” if possible. Clothing is made ridiculously small. Instead of medium or large I ordered XL so I had a flowing blouse. I could not even get it over my head. Threw in garbage because you cannot return anything because cost to China is more than the product. Just trust me “don’t do it”. It’s a joke.”

Helpful Report

Posted 2 years ago

“Dress came today 3weeks later .must pay to return it.material and sewing is awful.Stay away from this site.light in the box is not great at all”

Helpful Report

Posted 2 years ago

“Keep away from this company ! As far as you can .”

Helpful Report

Posted 2 years ago

“The dress I ordered doesn't like the one on you shop .... it's poor quality!”

LightInTheBox 1 star review on 23rd March 2022

Helpful Report

Posted 2 years ago

“Brought a lush dress off the site. It came. Nothing like pic. Fitted like an old woman's dress I'm 35. 3xl but more like 6xl and hung wrong. Poorly sewn and didn't hang right. Asked for refund got told they don't do refunds and can s3nd back to China for the cost of the dress or keep and have a measly £2.30 refund. Do not buy from this company. They are horrendous”

Helpful Report

Posted 2 years ago

“Extremely poor returns policy😠”

Helpful Report

Posted 2 years ago

“The dresses I ordered where nothing like the photos,the sizes were all wrong,I ordered 2garments both size 14,one was far,far too small and the other was not only too small but a completely different colour to what I ordered,I tried so many times to get my money back,I’ve jumped through hoops,first of all I was told that they don’t do refunds but then yes that could be done with a ‘ticket’ which I received,I posted them off which included a tracking number,this whole situation has been going on since early January and I’m no where getting nearer to having a refund,so not only have they thief garments they also have my money,I would strongly advise anyone who would like to buy from this company to steer clear as they are almost con artists,if you read the items that cannot be returned they are almost thief complete stock”

Helpful Report

Posted 2 years ago

“Absolute disgusting!! For me a NO-NO. material of poor quality and articles are not the same as advertise. Don't think I will ever order anything from this app again”

Helpful Report

Posted 2 years ago

“The dresses were nothing like the pictures. Very large - badly sewn together and cheap "nylon" type material. I have the option of £7 per dress refund or paying for return to China? I have just received the last of the three I ordered and this is just the same - I am now trying to get a £7 refund for this which is proving difficult. This means I have lost a great deal of money on virtual "rags" ! Very disappointed.”

Helpful Report

Posted 2 years ago

“The jacket I ordered is too small even though I used their size chart. I have tried and tried to get information off them for their returns procedure but they will not give it. Once bought you are stuck with it. This is a very dishonest company and should not be trading. Steer clear of these scammers.”

Helpful Report

Posted 2 years ago

“Sizes not equal to EU or UK fitting. I purchased a dress 2 sizes bigger because of reviews and it was still 3 sizes to small, a promise of rewards never materialised, Avoid shopping here at all costs.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25477531, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Order took ages. Very poor quality materials. Didn't fit (even after following their sizing guide). Looked nothing like pictures. Am trying to return goods for refund, but from the reviews, doesn't look promising. Out of pocket for €97. Never again !!!”

Helpful Report

Posted 2 years ago

“To all IRISH people & other reviewers, Stay well clear from this false advertising company. I paid over €700 for three dresses that looked nothing to dresses in the pictures they advertise on their website. They are rags but that’s not all I had to pay €187 duty charges. I emailed them and have had no reply. I intend to air my experience in the next 2 weeks to share my experience with this company.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews