LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well sized and my granddaughter will love it.”

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Posted 2 years ago

“Great items and very helpful when trying to resolve a problem”

LightInTheBox 5 star review on 29th November 2022

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Posted 2 years ago

“As it appears on the App is what you get,good and new ❤️❤️❤️”

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Posted 2 years ago

“Fantastic... no problem when i needed a refund. Fast response from customer service I will be recommending to friends and family”

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Posted 2 years ago

“Very nice shirt, will highly recommend. I received several compliments when I wore it. Size is slightly smaller so do for next size up”

LightInTheBox 5 star review on 23rd November 2022

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Posted 2 years ago

“Great service and delivery fitted perfectly”

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Posted 2 years ago

“Really pleased and satisfied with LITB great purchases well worth their money”

LightInTheBox 5 star review on 22nd November 2022

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Posted 2 years ago

“Love this dress it is so classy and well made Would highly recommend LightinTheBox”

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Posted 2 years ago

“The T-Shirt I bought is for my wife as part of collection of items I am gathering for X-Mas. I have not seen it on but it is of fine quality and the Cat is brilliant on the front Very happy with my purchase and have already ordered more product”

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Posted 2 years ago

“Fantastic fast and efficient”

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Posted 2 years ago

“I've purchased a few times from light in the box and been happy with the items. The shopping experience has been really good from Starr to finish, speedy release of items from their warehouse and just a little wait until receiving, but I was kept updated as to what was happening. Great selection of clothes with some unusual designs.”

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Posted 2 years ago

“Great to deal with , simple easy to use site and fast delivery”

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Posted 2 years ago

“More than pleased with products placed another 2,orders would highly recommend”

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Posted 2 years ago

“I didn’t make any purchase. Just was looking”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Could you elaborate your problem in detail? I will try my outmost to help you to sort it out. Look forward to your message. Sincerely Customer Service

Posted 2 years ago

“It was more beautiful and softer than i thought it would be. I’m definitely buying it in black”

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Posted 2 years ago

“I have ordered several items from LightInTheBox and on each occasion the goods have arrived ahead of time and have been great quality and a great fit 10/10 all round.”

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Posted 2 years ago

“Best and quality product.Best market.”

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Posted 2 years ago

“One off the best sites I have used very good quality items I will use it all the time 👍”

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Posted 2 years ago

“I have ordered a few things from you and have been satisfied with the sizings and quality of everything I have received. Even the shipping time is not bad. Thanks”

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Posted 2 years ago

“0/5 would not recommend anyone to use this company.”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27344779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Chloe Customer Service Lightinthebox

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews