LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Unusual items, good quality, reasonable prices and excellent customer service!”

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Posted 3 years ago

“Delighted with the service I received from this company. Will definitely be using their website again. Appreciate all your help. Thank you. Regards Sarah”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We know that you prefer to return the pants back for a full refund. We are delighted to help. Please don't be worried. I had conducted new Ticket ID =22930103 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 3 years ago

“Very happy with my dog items one was late but worth wait thanlyou”

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Posted 3 years ago

“I Have never had a problem with ordering on hear it takes a little longer but if you want good deal its worth the wait”

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Posted 3 years ago

“Thus far, lightinthebox have been the epitome of a good online retailer for me. Good service, optimal quality product and sensible delivery schedules.”

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Posted 3 years ago

“Ordered goods and delivery was on schedule as promised, easy and effortless purchase, would definitely not hesitate in buying again in future.”

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Posted 3 years ago

“Love the product that I had received. Very happy with it”

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Posted 3 years ago

“This is , in the main , a reliable platform . Orders are shipped promptly and efficiently. Refunds dealt with promptly as well . Replacement goods can be difficult to sort out with a preference to refund rather than replace . Sizing can also be a problem for Europeans ordering from China”

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Posted 3 years ago

“Quite helpful”

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Posted 3 years ago

“Great website. Very slow delivery, my small item purchased too 2 months to arrive.”

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Posted 3 years ago

“Delivery times to UK not the best but products are good and as described in size and quality”

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Posted 3 years ago

“Excellent service and delivery on Time”

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Posted 3 years ago

“Very good response from customer service”

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Posted 3 years ago

“Over the moon with speed of the delivery and the quality of the the order thank you”

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Posted 3 years ago

“A Top, Top Transaction! I usually shy away from buying from out of Asia due to clothing size issues in the past as I am a tall gent, but this order was spot on! I bought three items all in XXL: Cycling/jogging bottoms, a jogging top, and jogging socks, and all came through in a single package. Usually, I'm prepared to wait for a few months if necessary, for overseas transactions, but these arrived around three weeks in, and considering the pandemic I think that's impressive. The Website: Was a breeze to navigate with detailed, clear photos of each item and several links showing alternatives. What started out as a few moments of viewing soon became a full morning online shopping for jogging clobber. Check Out: Was simple and transparent and even when I made a few errors were able to rectify that without issue. Postage: Was included and tracking was clear throughout the parcel's journey into Cornwall, England. I'm always Pleased when able to leave a positive review and this is one of them! Delighted with my kit and have absolutely No hesitation in recommending this seller! Thank You Sincerely Yours Mr. Limpopo, Penzance, Cornwall, England”

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Posted 3 years ago

“I found LightInTheBox to be a very good seller, good prices and very quick to ship and I will be using again.”

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Posted 3 years ago

“Lovely cushion covers and beautiful colours, reasonably priced and quick delivery.”

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Posted 3 years ago

“Vast range of products on offer. Good responses from customer service if need to contact them. Items do take considerable time to arrive on occasions.”

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Posted 3 years ago

“Very nice quality and fit!”

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Posted 3 years ago

“Marvelous range of products, brilliant customer service. You always feel valued as a customer.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews