LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product and service. Customer service is second to none.Fastway courier service is quite good. Very good drivers. This company very easy to deal with lightinabox will track your order all the way.Thanks again for all the good service.”

Helpful Report

Posted 1 year ago

“The 2 shirts I ordered indicted short sleeve in pictures and cotton. In realisy they are cheap nylon long sleeve with no tie back on sleeves and no wash instructions or labels inside of any description ?.I have asked for a refund and as of yet received no refund ! or communication other than countless adverts for more items to buy.If the items were decent quality material they might be worth it unfortuntely the pictures lie and they are cheap and nasty materials.I have been taken for a ride by these adverts”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101275321 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Light in the box is excellent for money and the best for service and quick delivery great value for money I love shopping here I recommend them to everyone”

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Posted 1 year ago

“Over all I find most clothes are great value and well made for the price!”

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Posted 1 year ago

“Everything excellent as usual. Thanks very much. Will purchase with you in the future.”

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Posted 1 year ago

“Think the shipping is a bit pricey. Purchased a dress which is exactly as shown.Purchaed a top which was disappointing not as shown finished badly. Delivery time spot on. Overall satisfied.”

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Posted 1 year ago

“Their customer service has been very good . They have resolved both my queries within 2 days and refunded my money. Brilliant”

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Posted 1 year ago

“Love the linen trousers. I’m thinking of ordering my third.”

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Posted 1 year ago

“Quick to deliver and well happy with all of my purchases”

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Posted 1 year ago

“Second order delivered, quality gear.”

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Posted 1 year ago

“Have placed a few orders over the last month had a problem with one.The problem was solved very quickly so that's why they get 5* from me thankyou”

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Posted 1 year ago

“Very easy site to you, the app is useful and makes it simple to track deliveries. My purchases arrived on time in excellent condition. Will use lightinTheBox again”

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Posted 1 year ago

“A quality product, priced at a reasonable cost and delivered promptly.”

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Posted 1 year ago

“The dresses are very well made. They always arrive quickly and they are a very competitive price. I love them. I wear them quite often.”

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Posted 1 year ago

“I got another order. I would like to send it back please. Thank you.”

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Posted 1 year ago

“I have only very recently discovered lightinthebox but I can honestly say I am very impressed with their service.”

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Posted 1 year ago

“wonderful merchandice”

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Posted 1 year ago

“LightInTheBox is a great site to look for anything you think of,and the prices are unbelievable,iv had clothes,homewear,shoes”

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Posted 1 year ago

“Item received on 2023-7-31 was not the one I ordered and paid for”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, to protect your info and solve your problem, would you please provide your e-mail address used in the purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 1 year ago

“I recently purchased a gents shirt from LightinTheBox and am so pleased.The packaging was neat and tidy and the delivery on time. Also the tracking system is excellent.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews