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LightInTheBox Reviews

3.8 Rating 9,101 Reviews
69 %
of reviewers recommend LightInTheBox
3.8
Based on 9,101 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Anonymous
Anonymous  // 01/01/2019
Been a pleasure so far in making purchases from this site,,
Helpful Report
Posted 2 years ago
I like buying off hear as they sell everything and things come wgen they say they will.
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Posted 2 years ago
I have bought numerous items on this site, everything i mean everything, it is as you see on the pictures.
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Posted 2 years ago
I purchased a dress and found it to be the correct size and fit. So pleased with this garment I have sent for another one and can't wait till it arrives. Very pleased with this site, glad I found it, will be a customer from now on. Thank you
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Posted 2 years ago
Good quality polo's with a good range of colours excellent value
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Posted 2 years ago
Ordered two golf shirts. Extremely pleased with the quality and also the fast delivery
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Posted 2 years ago
The swimsuit fitted well. The colour was nice and vibrant which I liked.
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Posted 2 years ago
Excellent Just shipping costs why I don't buy more unfortunately
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Posted 2 years ago
Your returns process is abysmal and your page scares people with the cost of the return. I couldn’t even get the returns form to load after many many attempts, will not be using this service ever again.
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Posted 2 years ago
Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, could you do me a small favor, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Customer Service
Posted 2 years ago
Bought a swimming costume. Arrived a week later. Fit perfectly. Love it. Showed husband and asked if I looked like a mermaid. ? No more like an Orka he said .(a whale,) The costume is black with white side panels!!!!! He's in the spare room to sleep now!!!!!!!
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Posted 2 years ago
Excellent. The clothes were lovely, nicely made and good fit (check size guide!). Quick delivery and great after sales service!
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Posted 2 years ago
Delivery took a while otherwise everything ok good value and received in good condition
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Posted 2 years ago
This is the best site I’ve used. Delivery is very quick aswell👍👍👍
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Posted 2 years ago
Very happy so far with everything I have bought. Fits well looks good. Arrived on day stated.
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Posted 2 years ago
Wide range of garments for both men and women and inclusive of imaginative design features which are rarely seen anywhere else. Delivery reflective of fac t that despatch is from overseas.
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Posted 2 years ago
Lightinthebox dresses have impressed with their quality and delivery is first class, however the returns and postage costs are offset to the customer and invariably is a cost too far.
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Posted 2 years ago
Pleased with my purchase. Quicker than expected delivery.👍
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Posted 2 years ago
5 Star service all round. |The quality for the price is unbeatable.
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Posted 2 years ago
Very quick service and everything is good quality and pleasant to the eye
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Posted 2 years ago
All the products I have bought so far have been excellent. They are very good quality and price. Very good customer support.
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Posted 2 years ago
LightInTheBox is rated 3.8 based on 9,101 reviews