LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“great range of quality products to choose from. fast and efficient service. excellent value for money.”

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Posted 2 years ago

“My delivery was quicker than I thought it would be. I bought a top then bought 2 more, the quality of the tops i bought was really good. I shall be ordering again from them.”

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Posted 2 years ago

“Well worth the money”

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Posted 2 years ago

“Very disappointed with the dress I ordered, I ordered a size 14 and when it came it was more like a size 10 Can not wear for my daughters wedding.”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26312679, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Decent quality clothing! 100% Will buy again!”

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Posted 2 years ago

“Good value. The sizes are true and the delivery is quick.”

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Posted 2 years ago

“I ordered a sun dress for being out in the garden and it was so light and comfortable, arrived quickly too 😊”

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Posted 2 years ago

“Always prompt and delivery on time……great shorts received as ordered.”

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Posted 2 years ago

“I recently brought 3 A line dresses in pink and red. These dresses are simple yet elegant. Material is good quality and the colors are lovely. Excellent buy.”

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Posted 2 years ago

“LightInTheBox has wide spectrum of products for reasonable price. Delivery is in good time considering it comes from abroad. Customer service is great, always responds within 24 hours. They have special offers and rewards for shopping to attract customers. Well done”

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Posted 2 years ago

“loads of items to choose from, easy place to shop,got exactly what I wanted, happy with my product”

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Posted 2 years ago

“Have received all packages well wrapped, and safely. I understand that sometimes, due to where things are sent from, may take longer to deliver than some others.”

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Posted 2 years ago

“Great products even though I'm in the UK they arrive on time as promised.”

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Posted 2 years ago

“Fantastic company . I was a little dubious when I placed my very first order and it came earlier than expected and the quality was really really top notch . Will be ordering more soon . Thank you slight In The Box”

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Posted 2 years ago

“I love dresses but they take so long to arrive. Summer will be over soon so it will be a complete waste of delivery money and dress money”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26312710, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“As described and good fit”

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Posted 2 years ago

“Got nice things on there and is very reliable”

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Posted 2 years ago

“Size of clothing erratic, return process extremely difficult and pains takingly slow.”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26303854, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I have been trying to get in touch about payment”

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Posted 2 years ago

“I did not realise the dresses I ordered would come from Asia. The dresses were not tagged (card tag attached usually to the neck and can be cut off when satisfied with the purchase). Nor did they have a fabric tag sewn to the inside seam of the dresses - so no washing instructions, bar code - 'nothing'! The fabric of at least one of the dresses was awful - more like plastic. Due to the poor quality fabric and sizing (different for each dress), 4 of them need to be returned. This is an awful experience. Light in the Box do everything they can to make it difficult for you to return unwanted items. They suggest that it is your fault the dresses don't fit ie you didn't take enough care when ordering the items. They say you have 7 days to organise the return, but each time the customer service responds, you have to jump through another hoop and the days tick by. And then when they acknowedge you can return the items, they say the do not have a 'returns form'. Instead you are expected to post the items back to the warehouse in Asia, with some random message on the front so that the package gets through customs, and wait 4 weeks or more for the refund to happen. Frankly after this performance, I don't trust Light in the Box to make the refund. I anticipate after 4 weeks or so that they will say the package didn't arrive / wasn't returned. All in all, a terrible experience and one which I will not be repeating. Anne”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26271870, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews