LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“My shoe purchases have been of a very high quality and excellent value. The delivery time was likewise a very prompt service. I highly recommend LightInTheBox for quality and value for money.”

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Posted 1 year ago

“great website, good pricing and products delivery is prompt and good”

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Posted 1 year ago

“I love how they manage to get my dress arrive earlier than expected!”

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Posted 1 year ago

“Great company, pricing is good as is the quality of the goods and having a great delivery service”

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Posted 1 year ago

“Delighted with all four of my purchases,good quality and value for money. Happy with the sizes as suggested by the company. No problems at all.”

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Posted 1 year ago

“The ordering system and price is good, but the 3 shirts I ordered are not the same size as all the other ones I have ordered, they are smaller and not comfortable to wear. All previous ordered were fine, with this in mind, it has put me of ordering more shirts.”

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Posted 1 year ago

“I am very impressed with the services of LightInTheBox. I would highly recommend them.”

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Posted 1 year ago

“I'm happy with all my purchases. But my next purchase of shoes I'll order a half size bigger. 39.5 instead of 39 Thank you Shein.”

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Posted 1 year ago

“I am Very Happy Grand Thanks”

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Posted 1 year ago

“I am very happy with the service and products on offer. I am very pleased with the faster shipping time frame and the reward incentives. I would highly recommend this site to everyone”

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Posted 1 year ago

“Absolutely love my purchases. Great complement always. Wash really well”

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Posted 1 year ago

“I have shopped with LightInTheBox box, I have bought goods for me my daughter and me wife an lots of car bits and I received everything some were quicker than expected and like Royal Mail some were slower but got to me in the end LTB 100% from me Dale”

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Posted 1 year ago

“Excellent choices. Great value for money. Very good quality products. You will not be disapointed.”

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Posted 1 year ago

“Happy with all purchases we have received.”

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Posted 1 year ago

“Order not received !”

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Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29105476 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I have used light in the box previously and never had a problem. Clothes were good size and colour matched with the picture on the site. Good delivery and customer service was excellent if I had a problem. I will be using them again in the future. I am very satisfied with my dealings with this app/website.”

LightInTheBox 5 star review on 23rd May 2023

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Posted 1 year ago

“LightInTheBox To be honest I love it , just to shop get what I want , the lovely thing is to get flash sales , that’s what I like about it , it’s not over priced to shop at LightInTheBox , good service good products , shop for anything without moving , I have never treat myself as much too many nice things , I can honestly say I love it , Thankyou”

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Posted 1 year ago

“I would give LightinBox for every product I have bought from them. The item has always come in time and has always been exactly as described. I have saved so much money buying through LiightinBox. Fantastic company.”

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Posted 1 year ago

“Over the pass four months I have brought a number of polo shirts and they a great good design and great value they are also a true fit would recommend to anyone .”

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Posted 1 year ago

“I LOVE LightInTheBox. There is simply nowhere else that stocks the amazing variety of clothes in such a beautiful array of designs. 10/10 would recommend to anyone.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews