LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Never been disappointed with my purchases just wish they were delivered faster.”

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Posted 1 year ago

“Very impressed with the service. Arrived much quicker than expected.”

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Posted 1 year ago

“Three pairs of shorts only I pair the swimming shorts were of use to thee other two were in way shape or size the label claimed them to be”

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Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket #29195537 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“fantatic item i am very very pleased and will buy from seller again”

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Posted 1 year ago

“Love the products and the quality , delivery excellent”

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Posted 1 year ago

“I purchase 2 dresses one was faulty HOLE on right arm seam front of dress No forms or any way of contacting request exchange or refund ! Both dresses The size was perfect but unable to contact anyone without downloading APP ... this I do not want to do ... Material bad unrepairable 19th May purchases and still waiting for instructions address etc but asked PayPal for help Not happy ITEM NOT RETURNED YET no idea where & how to send”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29195469 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“good variety of varied products at a reasonable price and excellent customer service.”

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Posted 1 year ago

“I really enjoy this site and have ordered from it in several occasions. The clothes are excellent quality and whilst the sizing is hit or Miss I use everything I buy. The foot wear is excellent, good quality occasional wear and each outfit can be matched.”

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Posted 1 year ago

“Good. Value for money. Very pleased”

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Posted 1 year ago

“I ordered two summer shirts for my holiday abroad in June. Both were in size 'L' (Large) Both arrived in the same package. The first was perfect. The second was more like a child's size. I tried to complain but every time I attempted to upload a photograph, the upload failed......conveniently. I have placed the smaller shirt on top of the large shirt so the size difference can be seen.”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29195308 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Purchased a pair of mens sandals, they look great, true to size, will order again”

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Posted 1 year ago

“Items delivered promptly and as expected. having been scammed by similar stores this was a nice surprise.”

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Posted 1 year ago

“I choose LightinTheBox for gifts when they are for younger people as the range is extensive and excellent value. The items regularly arrive on time if not earlier than the delivery date.”

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Posted 1 year ago

“Have recently purchased three items from this company. Nice items but two of them did not fit, all size 14 but one too small and one too large. When trying to return for a refund i found that it is expensive to return items but there is an option to keep them and receive a very small amount of money back. Not ideal so I opted to return the items. Supposed to hear back from the company with further instructions but almost two weeks later I have heard nothing from them.”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29195220 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I started with about 4 3D shirts I now have about 20 all true to size nice and cool for summer wear they are just out of this world and I just keep adding the designs are brilliant”

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Posted 1 year ago

“Fantastic offers and well priced flask sales are my favourite 😃”

LightInTheBox 5 star review on 28th May 2023

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Posted 1 year ago

“items took forever to come and when they did only two resembled anything like what the clothes that were pictured online. the returns policy is a deliberate trap engineered to discourage from sending the substandard stuff back”

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Posted 1 year ago

Dear Customer, This is Slava, supervisor of customer service, Lightinthebox. So sorry to know this. Now you are in a higher department and my main duty is to help you. Please provide us with the following information: First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account As soon as we have received your information, we'd like to assist you to resolve the problem. Best Regards, Slava, Customer Service Lightinthebox

Posted 1 year ago

“Not happy that I’ve had to send my goods bag with the cost of £65.00”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29105510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I absolutely love this site and would recommend it to anyone have told all my family and friends about it and hope they order soon”

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Posted 1 year ago

“I do Love Lightinthebox App, there is so much choice and everything I have purchased has been very Good Quality, really all Affordable.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews