LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,113 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UNSATISFIED AND VERY DISAPPOINTED WITH THE WAY LightInTheBox has handle my issue with a phone case I purchased on their website. The case was for Galaxy S10, S10plus and S10e, however, when I received the phone case it was smaller than my phone, which is Galaxy S10plus. This made no sense as the description and size was supposed to fit my phone with no issues. I sent a request to have the case exchanged and I was told to send a picture of the phonecase and the barcode, which I did and I never heard back from them again. To make it worst, there's no phone number for me to reach them to have my issue resolved. I've sent numerous request to follow up on what I should do next, in terms of returning the wrong case and for them to sent me the correct one. I even did a review on their website to see if anyone will reach out to me, which they did, to only tell me that I should sent my request to customer service and they'll get back to me in 24hrs. I responded back to the rep that replied to my review but this rep did not reply to me after that. Its been over a month and at this point, I'm left to assume that I'm stuck with a phonecase that does not fit my phone and I'll have to purchase another one from elsewhere. I WILL NEVER SHOP ON THIS SITE AGAIN AS MY EXPERIENCE WITH THEIR CUSTOMER SERVICE AND THEIR SERVICING OF THEIR CUSTOMERS AFTER TRANSACTION IS COMPLETE, ONES THEY RECEIVE YOUR PAYMENT, THEY DON'T CARE.”

Helpful Report

Posted 4 years ago

“It has be 2 months since I have ordered my item and still nothing..... Not happy”

Helpful Report

Posted 4 years ago

“No product. Endless excuses of why no delivery and in the end attempts to stonewall refund. I went through credit card and had them refund. If it sounds to good to be true it probably isn’t and I should have known.”

Helpful Report

Posted 4 years ago

“Do not order from this company Disgusting people and really unfair in the way they take our money”

Helpful Report

Posted 4 years ago

“Ordered 2 cycling items. Read reviews and thought I'd never receive my purchases. Delivered this week and am delighted with the cycling gear. Nice material and quality, not what I was expecting as I had resigned myself to never receiving the goods. Order took a little longer but nothing compared to reviews. I scored 5 stars. Good luck everyone!”

Helpful Report

Posted 4 years ago

“Item arrived, too small, impossible to return, no contact details available. Tell you to log into your account and submit a form,no account? Open app, says no order so can't submit form, £60 costly lesson, but hopefully PayPal will be able to sort. Do not purchase from this site.”

Helpful Report

Posted 4 years ago

“Place order on April 19th. Today is June 22nd still no delivery. And when I requested a refund, they said can't do since it was shipped. Thankfully I used PayPal and have initiated a complaint for a refund.”

Helpful Report

Posted 4 years ago

“Warning beware do not order from them, they take your money and never ship item, I’ve asked for refund but they say I need to reject delivery! I’ve been waiting over two months for delivery!!”

Helpful Report

Posted 4 years ago

“Ordered april still not go it it's a disgrace good at taking moneyaa”

Helpful Report

Posted 4 years ago

“This company ??? is a scam”

Helpful Report

Posted 4 years ago

“Bought from them two months ago and the order hasn't arrived, there is no information about the package so I tried to speak with them, after ALOT of work trying to contact them they told me to wait 10 more days and if it won't arrive till then they'll take full responsibility, Guess what?.. it's been more then two weeks since then and they don't even respond to my massages! Needless to say I won't ever buy there again, don't do the same as my mistake! I buy a lot from AliExpress, Amazon and eBay, can't even compare customer service...”

Helpful Report

Posted 4 years ago

“Extremely disappointed. Wig not fit for purchase. High price for a badly made wig. Buyer beware. I will not be advising anyone to but a wig from this company. Too expensive to return the wig. Took it to a charity shop”

Helpful Report

Posted 4 years ago

“Ordered 3/4/2020. Paid for expedited shipping. Its now 19/6/2020. They did not use expedited shipping. I have asked for a full refund 8 times. They keep fobbing me off saying wait another 3 weeks, another 2 weeks. Its lost in China somewhere. They now say I have to wait until the end of AUGUST FOR DELIVERY THAT'S 5 MONTHS SINCE I ORDERED. NEVER AGAIN WHAT A SHAM COMPANY.”

Helpful Report

Posted 4 years ago

“Stay away from them, absolutely MAFIA and SCAM, dont waste your money. I am waiting since 3 month for my goods and customer service is lying and a disaster”

Helpful Report

Posted 4 years ago

“Do Not Buy From This Company My top arrived and was not what I had ordered. I am in the UK but returns have to go back to China and be tracked, so it was going to cost me almost as much to return the item as it cost to originally buy it. Complete rip off.”

Helpful Report

Posted 4 years ago

“A month of frustration with a simple order. No help from their website or customer service. To summarise a long saga: 1. Order an item worth £13 or so 2. Cancel almost immediately, within 24 hours. 3. Three weeks later - order arrives - I immediately return to sender ( the courier in UK). 4. Told that I couldn't have a refund unless I accepted the delivery online. 5. So they send another one! 6. When I go to the website I can't return it as 'you have no orders'. So I cant raise a ticket! 7 No phone contact number. 8 Complete deadend, no where to go now. TID 21058094 of Order 37133467”

Helpful Report

Posted 4 years ago

“If I could leave minus one I would. I ordered what was described as a silver Pixie wig. Item received was a cheap trashy bit of rubbish. Not silver but dark brown. Not as described in any way, looked like a kids toy. Not the style, not the colour not even wearable. This company makes it almost impossible to return items as the return address is a mailing company and nothing to do with them. Impossible to contact. I spent hours trying to submit the returns form but doesn't accept it AVOID AT ALL COSTS. A RIP OFF”

Helpful Report

Posted 4 years ago

“Payment received on May 10th....order #37325785.....allegedly shipped on May 13th....where is my order???”

Helpful Report

Posted 4 years ago

“The order when it arrived was not as specified. Very difficult to get a refund as either had to accept only 20% of the value or pay postage costs to China.”

Helpful Report

Posted 4 years ago

“I order an item 8th April 2020. After numerous messages I was told to wait one month from 11th May & my item would definitely be received. Now 16th June still not received and LightInTheBox has closed my customers service contact. Totally unacceptable and very disappointing.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,113 reviews