LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lightin the box is an excellent site,many of the things they sell are excellent and their service are great”

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Posted 4 months ago

“So far everything I've purchased has been good quality and vfm. I love this site and buy most of my clothes from here. Brilliant”

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Posted 4 months ago

“Product was poor quality and did not look like the pictures on the site. I submitted a review of the product but it has not been published on your site”

Helpful Report

Posted 4 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103048267 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 4 months ago

“Excellent quality and service”

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Posted 4 months ago

“Looks as advertised great value nice material I had the blue stripe well made would recommend and will buy again”

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Posted 4 months ago

“Very pleased with the garments supplied. Thank you for your service.”

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Posted 4 months ago

“Bought a new dance dress. The fit is perfect for me, but if you are half a size bigger, then suggest you move up one size. It is exactly as the picture and I received this before the expected date. Very pleased with the service I received. Thank you.”

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Posted 4 months ago

“My wife and have mostly been satisfied by the products we have bought,any failings we had have been our misreading details.lbox keep you updated on the shipping and delivery on time.”

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Posted 4 months ago

“Brilliant product, liked it so much i ordered another one !well made , good quality material, looks great as a backdrop to my garden.”

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Posted 4 months ago

“Great shirts with colours and designs you cannot find anywhere else. Delivery is quick considering where they are coming from. Prices very cheap. Definately recommend them”

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Posted 4 months ago

“My order is yet to arrive”

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Posted 4 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103036350 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 4 months ago

“Excellent quality and especially good prices overall first class experience in dealing with this Company”

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Posted 4 months ago

“Execellent clothes at value for money prices. We are fairly new with regard to purchasing items from Light in the Box, but have been delighted with the garments we have received and intend to be regular clients of the company However a true mark of a company is when things go wrong and how they are rectified. We had an issue with Yodel but your customer service dealt with the problem very well in an efficent, helpful and very polite manner. With this professional back up we are totally confident when purchasing.”

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Posted 4 months ago

“Products I have bought from light in the box always receive compliments whenever I wear them, such as I like your shirt. Trousers together with a top received the compliment, "nice outfit mate" the other day”

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Posted 4 months ago

“Very pleased with my purchase fits well and is good quality kept well informed of the goods in transit and they arrived earlier than promised so I have placed a second order”

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Posted 4 months ago

“Been using lightinthebox for months,no complaints 10 out of 10, ordering 10 tracking 10 Up dates 10 Prices 10”

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Posted 4 months ago

“Very easy to buy, the right size, delivery on time, no problem, I really recommend it to everyone!!!”

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Posted 4 months ago

“The products are a fantastic quality. The delivery is quick and they keep you informed all the way”

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Posted 4 months ago

“Excellent shopping experience, good quality products, fast dispatch and regular status updates on delivery. Always order 1 size up to ensure perfect fit vs UK size.”

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Posted 4 months ago

“Lovely light. Focal point for my lounge. Customer service response to my query about customs payment was dealt with very swiftly and the vat element of the light was refunded in a couple of days. Didn’t really expect to get it back so very impressed.”

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Posted 4 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews