LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience shopping from this site. My ordered things were the same as told and the quality is also satisfactory. I recommend this site to everyone for better shopping experiences”

Helpful Report

Posted 4 years ago

“Lightinthebox customer service is the best briliant service I have ever seen. They are like the best to their customers and very friendly towards them I really enjoyed their service. Price is also very affordable and delivery is soo fast I enjoyed working with you!”

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Posted 4 years ago

“I am pleased with how easy it has been for me to use this virtual store for my purchases during this quarantine, because I have not been able to leave I have looked for alternatives to buy in several stores and discover new products, this has been an interesting, very fast delivery and excellent service from the seller”

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Posted 4 years ago

“really its very nice service. greater than Other online shopping services. I found the best products at affordable prices. They also have good co-ordination in their work. It's nowadays going forward with their happy shopping policy. I have also downloaded the app and used it for several days, in addition there are different kinds of brand available in this.”

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Posted 4 years ago

“Because of absence of time, energizing offers, and many drawing things pull in clients to shop on the web. Is all destinations were acceptable to shop, as I would see it, it's a major no! Yet, my general experience was acceptable. So as I recollect the absolute first result of mine was a headphone from this shopping center that wasn't excessively acceptable however yes was an incentive for cash. Further, I shopped more from that point yet I feel it was certainly not a decent spot as anybody can sell anything there and that was going on particularly here.”

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Posted 4 years ago

“oops my name is Akther Hossain.I am 20 years old and I am a student. online shopping is interesting for me ever. becuses recently I buy a product from a local online product site.and I am too much happy this is good for this generation thank you to everyone to related online shopping site”

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Posted 4 years ago

“This is a best shopping place for me everything is real and genuine products, so fast delivery this is a safe platform for buying anykind of products with cheap rates and discount this is amazing love your services keep it up”

Helpful Report

Posted 4 years ago

“I love shopping here. The quality of the products are also very good. Shopping here is very satisfying. The product prices are also very less.”

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Posted 4 years ago

“The shopping experience in the LightInTheBox is good and as well as a good experience in shopping to me so the service provider is good and j satisfied.....”

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Posted 4 years ago

“i really enjoyed making my purchase with them because i was afraid to shop online i didn't know if it would really arrive but this site is really amazing very reliable really arrives It was a recommendation from a friend who also likes it a lot I recommend note 10 Congratulations and the delivery time is also very good, it arrives very quickly and well packaged”

Helpful Report

Posted 4 years ago

“My friend recommended this site and I ordered a tops for my birthday completely satisfied with the shopping experience. The product quality was too good. It's worth for the price. I recommend this site to my cousin because of affordable price and for the quality and just now he ordered some materials hope it comes out good.happy with the shopping experience. Hope this site reaches everyone soon. Completely happy and satisfied customer. Thank you so much lightIn the box.”

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Posted 4 years ago

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Posted 4 years ago

“Really amazing shopping site is LightInTheBox. There is a lot of offers for customers. You can shop at very cheaper price. Last time I had ordered a winter item at very cheap price. Their service was really awesome. I have got my product at right time. There was no quality issue with this products. I am really happy shopping with LightInTheBox. You can take a chance & can test this site. Thank you.”

Helpful Report

Posted 4 years ago

“I love shopping here. The quality of the products are also very good. Shopping here is very satisfying. The product prices are also very less.”

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Posted 4 years ago

“lightinthebox is one of the best shopping site which i am continiously using. Their support is also very good and active.”

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Posted 4 years ago

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Posted 4 years ago

“While I have read not so great reviews for this site, I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking updates on my phone and the dresses are gorgeous. Well made, packed with care. I could not be happier with the quality as I was a little nervous at first. Some items from here may not be as they seem, but mine was amazing. Thank you!”

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Posted 4 years ago

“I have just bought a electronic device but I wanted to refund it. This is not a good experience for me of course but this site helped me. Thanks to light in the box, I refunded it and it was very easy. I would recommend you to check this website because this is very helpful if you are looking for a buy something like electronic device.”

Helpful Report

Posted 4 years ago

“The shopping experience in the LightInTheBox is good and as well as a good experience in shopping to me so the service provider is good and j satisfied.....”

Helpful Report

Posted 4 years ago

“It is one of the best online companies I have seen, they are very attentive and willing to clarify doubts, make a purchase without any setbacks, the product was expected, very good quality. I recommend it 100%.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews