LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,097 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Satisfied with my 1st Purchase and the Delivery time was exactly as stated looking forward to purchasing more items on a regular basis if the next orders are to my satisfaction there's another site where delivery often took 2 months or longer this site is ideal for ordering presents on time and clothing for myself it's just getting the sizes right I find could be more updated then again I haven't ordered much yet hopefully my next 4 purchases on the way are up too standard then I'll have more insight and honest reviews in the future so far so good ☘️👍”

Helpful Report

Posted 1 year ago

“Dissatisfied with the dress, want to return it, but it almost costs as much as the dress for postage to return. Will never be buying from this site again.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997854 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Very well run.fast”

Helpful Report

Posted 1 year ago

“Easy to navigate and quick delivery”

Helpful Report

Posted 1 year ago

“Good product, fast delivery, correct sizing. All really important.”

Helpful Report

Posted 1 year ago

“Garments lovely fast delivery service”

Helpful Report

Posted 1 year ago

“I recently made 5 purchase's over two different days. The company kept me informed all the way to my front door with the progress of the order's from the items being picked off the shelf and quality checked , to when they left the depot, arrived at the out going and incoming ports/ airports and then being picked up by Royal mail and then the ETA at my address. I will be purchasing more items over the coming weeks and months.”

Helpful Report

Posted 1 year ago

“Good quality goods fast delivery”

Helpful Report

Posted 1 year ago

“I have purchased several items over a period of time and have only encountered one minor issue, which was dealt with speed and efficiency,so this has given me the confidence to use again and again.”

Helpful Report

Posted 1 year ago

“As our daughter is getting married in December, my wife decided to look for a small hat to go with her outfit. We spent a fair amount of time going up to London and visiting various shops but without success. When we resorted to using the computer to aid us, we came across LightInTheBox. Problem solved and a hat on the site was exactly what was required. I paid for the hat, then the company gave me exact details of when the garment was on its way.The information we received was precise and the hat was delivered at our address in the time slot as shown.”

Helpful Report

Posted 1 year ago

“Lovley iteams”

Helpful Report

Posted 1 year ago

“Excellent product and amazingly quick delivery thank you”

Helpful Report

Posted 1 year ago

“Very happy with the service and quality of the products look forward to more shipping days with them 👍👍”

Helpful Report

Posted 1 year ago

“Great products,and trustworthy”

Helpful Report

Posted 1 year ago

“No comment”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997846 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Received everything on time..it was exactly what I ordered and it really helps to read review before hand if you were not sure of size etc..I definitely will order again..thank you LightInTheBox”

Helpful Report

Posted 1 year ago

“First time buying from this company and it wont be the last. Very efficient in all areas. Quick delivery considering were it came from. Wish our delivery service was as quick. Love the calendar it will make my sister smile in a morning”

Helpful Report

Posted 1 year ago

“Very happy”

Helpful Report

Posted 1 year ago

“You get what you order at a great price defiantly value for money.”

Helpful Report

Posted 1 year ago

“Dear Sir/Madam, The shoes is beautiful elegant and comfortable. Yours faithfully S. Carter.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,097 reviews