LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,133 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything I have bought has been of a high standard and all sizes, have fitted correctly and a snuggly fit. Service and delivery has been always as stated and efficient. Always good service, and a high standard of all items bought, I recomend friends to look at their wide range of items querky and unusuall mens shirts, bright and different to make you smile, well worth buying.”

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Posted 1 year ago

“Very considerate sorted problems quickly and easily”

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Posted 1 year ago

“Great quality products and excellent service for all thanks”

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Posted 1 year ago

“cheap and nasty products and long delivery times”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102046842 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“All brilliant,quality very good,prices amazing”

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Posted 1 year ago

“Good quality goods, keenly priced and tracked delivery”

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Posted 1 year ago

“Great service and the tracking information was great.product was great quality and fitted well.”

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Posted 1 year ago

“Brilliant thank you so much.”

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Posted 1 year ago

“I was sceptical at first, but I have ordered a few things now, and had great communication and tracking plus the items are of good quality.”

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Posted 1 year ago

“Quality goods at exceptional prices, the variety of items available through the website is unbelievable.”

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Posted 1 year ago

“Very pleased with my purchase good value for my money and site easy to get around”

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Posted 1 year ago

“Great site lot's of un usual products that are different and interesting you cannot get in the shops in Birmingham city centre. site lots of choice of different products. Good quick delivery and priced well.Quality products.”

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Posted 1 year ago

“Described as a winter sweatshirt, jumper etc, this is in fact, not really, a sweatshirt, it is just a thin overtop.”

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Posted 1 year ago

“Love you're selection of products but one problem i have they are smaller than the irish sizes leggins 2xl was only size 12 i wanted size 16 apart from the size they were very good quality Will give them to someone pity i would have loved them”

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Posted 1 year ago

“Always Deliver goods in time , always fit , great items n prices , one very happy returning customer D Rowlands 👌”

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Posted 1 year ago

“Great Christmas purchases made in the last month. 3 of the 4 items delivered very fast. Quality excellent. As always terrific value.”

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Posted 1 year ago

“I've used this site a few times now, and although I was a bit apprehensive at first, I will be using this site a lot more from now on, he itemsni have received have been excellent, and exactly as i expected them to be, I highly recommend it.”

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Posted 1 year ago

“Great communication and great products 👏”

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Posted 1 year ago

“Good quality products and easy to us app Quick delivery”

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Posted 1 year ago

“The stuff came very quickly I did not expect it so soon .”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,133 reviews