LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“First time buying and I am so happy I recommend and will buy again.”

Helpful Report

Posted 2 years ago

“WORST customer service I have ever dealt with. They messed up my address, sent it to a post office without informing me, and I've been now waiting 3 months for a refund. They lie continuously and never fix anything.”

Helpful Report

Posted 2 years ago

“I received a dress that doesn't fit me, doesn't even look like the site shows, the company refused to refund my money, they offer to give me 20 % credit in my future orders or 10% refund after 30 to 40 days. Horrible, I would never buy anything from this company again.”

Helpful Report

Posted 2 years ago

“Good quality items fast delivery”

LightInTheBox 5 star review on 10th May 2022

Helpful Report

Posted 2 years ago

“Some lovely items and can be a really good price most of the time. I have spent a lot with light in the box so they must be doing something right. I just wish the good prices you see stay that way and stop changing. Sizing charts can be a little hit and miss of which I wouldn’t mind as I don’t buy expensive . Communication is always very good and I have had some good bargains. Thanks”

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Posted 2 years ago

“Good selection of clothes but the sizes are a bit inconsistent and the colours not always as illustrated but value for money”

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Posted 2 years ago

“The clothes I ordered were really good quality and very soft if you have problems with clothes my husband said the look beautiful on me. I been looking again on the internet and I have quite a few items so me and go throw and choose together.”

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Posted 2 years ago

“Scam. The received t-shirt looks nothing like on the pictures. The fabric and print quality is terribly bad. Sizing is wrong, but even if it wasn't, I wouldn't want to wear this piece of garbage. Refund procedure is non existent. Wondering how can get away with this for so long.”

LightInTheBox 1 star review on 10th May 2022

Helpful Report

Posted 2 years ago

“Bought 7 dresses for holidays and I went by the size chart which turned out to be correct sizing on all dresses so I'm beyond happy with the sizing the price and quality of the dresses, which I'd found lightin the box sooner just bought another 10 dresses for granddaughter also received items in 10 days chuffed”

Helpful Report

Posted 2 years ago

“Excellent customer service. All problems dealt with quickly.”

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Posted 2 years ago

“Very helpful and professional good customer support”

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Posted 2 years ago

“I can only say that it is so hard to send items back that you don't want because they don't put any papers in with your orders”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877511, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I have only ordered a few things initially from LightInTheBox, to see if the sizing and style are right for me. I have been pleasantly surprised by the items I have received, they are true to the pictures and of a reasonable quality for the prices charged. The sizing is generous, so I tend to go for small. I will definitely be shopping here again, there is so much choice.”

Helpful Report

Posted 2 years ago

“Rip off !!!!”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877321, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Delivered On time and products were of good quality”

Helpful Report

Posted 2 years ago

“Quick service delivery, very helpful trying to resolve my complaint. I provided photos of my order to help our dialogue and this helped tremendously to come to a refund agreement.”

Helpful Report

Posted 2 years ago

“Even after reading the reviews the items received did not fit. The bottoms were size 14/16 and the top 8/10 both deemed a Large. They are reluctant for you to return items and offer discount from future purchases!”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877312, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“As everyone is saying, it is impossible to get a refund for a cheap and nasty dress that looks nothing like the quality in the ad. DON’T BUY ANYTHING FROM THIS COMPANY!!!”

Helpful Report

Posted 2 years ago

“Ordered a sheet jacket three 3 sizes too small refusing refund as say made to order! Size is completely wrong. CON DONT BUY”

Helpful Report

Posted 2 years ago

“The clothes were “undersized”. When a requested a return, they said I could get 10% of the value of the goods! My other choice was to pay shipping to China. This is a terrible company. The shirts were also not as pictured.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews