LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“LlghtInTheBox has some interesting items. Everything we have bought has been well made & received in a timely manner. We are kept well informed about our purchase & delivery.”

Helpful Report

Posted 1 year ago

“I am delighted with my summer skirt. The colours are as advertised and it is very elegant. I shall be wearing it to my granddaughter's wedding.”

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Posted 1 year ago

“Everything was packed well and it arrived in the estimated time that I got from the beginning. The products are true to size in reviews and guide”

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Posted 1 year ago

“I recently ordered 2 products, which were not as described. I did not get any help or offer to exchange them, in fact I got a voucher for future purchases. Overall not that happy with the products or the support I received.”

Helpful Report

Posted 1 year ago

“The size displayed in the advertisement is not British standard the large shirt i bought recently was too small and it is written on the label as Large but it. Was too small for me”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28281429 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Fast service. Unique items. Everybody loves my coat. Well recommended”

Helpful Report

Posted 1 year ago

“Lovely locket, very pleased with it. Good price. Packaged well and delivery on time. Bought as a gift. Thank you.”

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Posted 1 year ago

“Very good service. Got my items before time and they were great quality. Would recommend”

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Posted 1 year ago

“Lovely T-Shirts, very happy with the quality of materials. Will be ordering more”

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Posted 1 year ago

“Excellent - very impressed.”

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Posted 1 year ago

“Order reef boots very good quality as good as you Clark's boots would recommend”

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Posted 1 year ago

“Very good service, will order again.”

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Posted 1 year ago

“Overall very pleased with all my purchases. Delivery much longer than expected, each time, but putting this down to by homebase - Ireland. Wish there were more cotton made tops rather than polyester which can be unflattering.”

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Posted 1 year ago

“LightlnTheBox has amazing products and great customer service and it is a trustworthy company to collaborate with. I am very satisfied. Thank you”

Helpful Report

Posted 1 year ago

“Very affordable fashion with some great clothes. They take a while to arrive here in UK, but worth the wait.”

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Posted 1 year ago

“I just bought the coat here, arrived on time, so far all is well.”

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Posted 1 year ago

“Great clothing nice fit”

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Posted 1 year ago

“The Lightin The box was very easy to find online. Great to use, lots of options to buy. I purchased this Samsung 5pro watch strap, love it, now I want the orange one”

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Posted 1 year ago

“Fast delivery, dress just perfect.”

Helpful Report

Posted 1 year ago

“Very slow postage, waited about 3 weeks before the goods were even shipped out, if they were not in stock they should have just said, also printing on one of them was very poor.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28229350 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews