LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I have an amazing experience with this company. They provided quality service for me. I got my order on time and I got high-quality products. Hope to get their service in the next time also.”

Helpful Report

Posted 4 years ago

“They provide a very good international shipping service, very accessible prices and high quality treatment of their customers. The only thing I have to question is that for some shipments it takes enough time to deliver them, more if you live in Latin countries, but nothing serious, keep it up guys!”

Helpful Report

Posted 4 years ago

“Good job👍 I had a great shopping experience and I also invite you to get your real shopping experience. They offer really good service and fair prices.”

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Posted 4 years ago

“I have tried many online shopping sites but 'LightintheBox' has changed my experience about online shopping. I really appreciate the way they maintain communication with the customers. And this app is really cool to get easy access of LightintheBox. Neat, clean and faster app than other online platform. Good work.”

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Posted 4 years ago

“Light In The Box is really a perfect platform for everyone. it is so helpful aand effective. its customer services are really amazing. Thank you.”

Helpful Report

Posted 4 years ago

“this shipping company is so good..here the flash sale offers is so amazing..i bought a trousers on 20% of regular price.lovely place for shipping..but it's delivery time is long, if it can be shorter,then it's also be easier for customer like us.”

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Posted 4 years ago

“Light In The Box of an awesome market place where you can make purchase of any goods online at affordable price and have it shipped to you, it is reliable and deliver on time.”

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Posted 4 years ago

“Yes.l am really happy”

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Posted 4 years ago

“The advantage of international shopping websites is that they are available in all countries and the benefits are good but the prices of shopping products are always higher. Even if there is an offer, there is no good discount. And some people can't buy these products. But one of the advantages is that the things you like can be bought for money. I like it very much”

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Posted 4 years ago

“Actually good online shopping store because I using this more than few months. It's 100% safty shopping store anyone buy any product without risk. Really I can highly recommend this for online shoppers.”

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Posted 4 years ago

“I was happy with the quick ways to buy products and their fast service. although if they add bonuses or more discount codes it would be even better”

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Posted 4 years ago

“Satisfied with overall experience, but can do better.”

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Posted 4 years ago

“Light the Box has the best customer service!! Other companies can learn a thing or two from them! Ordering is easy, shipping and delivery is fast. If there's an issue or you need to return something it's done hassle-free! Best place to shop!!”

Helpful Report

Posted 4 years ago

“It is an excellent obline shop to order, since it has many products and a great quality and good prices internationally, the only problem is that sometimes it tends to fail from time to time and they take a long time to arrive, but it is not everytime if they could solve that aspect it would be perfect.”

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Posted 4 years ago

“Light In The Box is the best in terms of delivery and customer support and they are very honest in terms of pricing this is awesome and I recommend.”

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Posted 4 years ago

“It is a very good service and the customer service is excellent. My orders arrive in good condition, Thank you, they are great !!”

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Posted 4 years ago

“Best shopping services and I had a pretty good experience here and I strongly recommend to shop here and the customer service is excellent and they offer millions of trending items and new products are added every day. Thanks for the valuable services”

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Posted 4 years ago

“A lot of good good items come here very cheap and a lot of good quality more than a few thousand men's and women's items come and everyone shopping here and be happy....”

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Posted 4 years ago

“The Lightln Thebox online shooing platform are really good. I had an excellent shopping experience with the light in the box company! I used their services a couple of weeks ago buying some clothes for my relative. At first, I wasn´t sure I was going to receive them as expected, but when I got them I was truly satisfied with the quality and the speed with which I received my package. I recommend it!....”

Helpful Report

Posted 4 years ago

“Service delivery was top notch, my goods arrived my doorstep with the stipulated time. The price was on a high side, irrespective I got a good service”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews