LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,109 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an xl ladies jacket which took a month to arrive and fitted a small child- when I asked for a full refund I was told I had to return in to china which would cost over half what I paid for it - alternatively I could keep it and receive a 2.5% refund- this is terrible service - dont buy from them - I will give my jacket to a charity shop to teach myself that if something looks too cheap it probably is !”

Helpful Report

Posted 4 years ago

“Awful product awful service”

Helpful Report

Posted 4 years ago

“Light in the box advertise mink eyelashes as being "100% cruelty free" why are they lying to customers? Disgusting.”

Helpful Report

Posted 4 years ago

“I bought 3 curtains from Lightinthebox and after receiving them saw that they are not as expected. I contacted the customerservice and they helped me with fixing the issue. I recommend lightinthebox to other customers.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We've checked and regret to find that you returned the package without our customer service's approval. Based on our policy, if you want to return an order, you need to get the approval and the "Return Instructions" from our customer service firstly. It is because we will clearly tell how to return the order in our "Return Instructions". In our return instructions, we will clearly tell our customers to use the "cheapest tracking service of the POST OFFICE" to return to China, otherwise, the package will get stuck in Custom Office and we couldn't be responsible for it. We'll also NOT accept packages from express like DHL, FedEx, etc. Sorry that you returned the order without following up our return instructions. We were unable to accepted your package returned via DHL since DHL charged us more than 2 times of the order price tax fee. We are afraid that your package will be finally abandoned by the customs. So usually we could not process any refund for you. However, I found you were a new customer to us and might not familiar with our policies. As I truly value you as our customer, I would like to seek a better solution for you. I had conducted new Ticket ID =22208955 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I would not recommend this company. Product took a while to arrive came with an EU plug not UK. Tried to return for refund. Said I could pay for the postage back to China or accept a 20% refund. Absolutely disgusting - have paid for a product that will go in the bin!!”

Helpful Report

Posted 4 years ago

“Had connectivity issues with T03 Smartwatch and Wearfit 2.0 app not working. Customer Service unable to rectify problem by email so they have send me FULL refund. Issue resolved by Lightinthebox to my satisfaction.”

Helpful Report

Posted 4 years ago

“scammers please beware”

Helpful Report

Posted 4 years ago

Dear Customer, We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. With this information we will then be able to help you. We are looking forward hearing from you, LightInTheBox Customer Service Team

Posted 4 years ago

“Order Number: 2011211040941630 There's no delivery”

Helpful Report

Posted 4 years ago

Hello Rafael, Thank you for writing this review and reaching out to us. We are aware the importance of your order and we'll assist you with delivery. After checking the tracking page we see that your package has arrived in the UK since this morning. The package will be delivered any moment now. For further details you may also inquire with Royal mail. tracking website: https://www3.royalmail.com/track-your-item#/tracking-results/GV568752143GB We have send you an email (ticket # 22181613) with further details. Please feel free to respond if you have any questions or doubts. We are always happy to help, LightInTheBox Customer Service Team

Posted 4 years ago

“When they eventually respond. The message is blank .... Stuck with a watch that does not work AND I lost money. Light in the box 2 : me : 0”

Helpful Report

Posted 4 years ago

“Order No.: #41206736 of 2020-11-27 14:25:26 Payment Method: PayPal I keep emailing you and nothing, you have taken my money but wont come back to me. I have contacted Paypal for them to return my money. I have queried this time and time again and someone in your office just marks the ticket as action - its not!! please come back to me, on here maybe!! I am very upset with your company”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We've checked and regret to find that your order was delayed due to the unexpected high demand of the shirts. We have contacted our supplier and asked them to prioritize your order. So would you please be kindly waiting for a few more days? I had conducted new Ticket ID =22161336 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“I received my smart watch yesterday and it is it working. Charged it since yesterday and still not going on. Been trying every email to notify them - to no avail. All return as “ I delivered “”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? All customers can submit a ticket to contact our customer service department. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Good value for money great quality and not to long a wait for delivery,”

LightInTheBox 5 star review on 9th December 2020

Helpful Report

Posted 4 years ago

“VERY VERY bad company. did not send my product and refused to give me a refund, avoid if you can. i dont leave reviews but i am so upset about how they treated me. bad morales. bad people.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We regret to hear that you did not receive this package. We contacted DHL before and they told us this package could not be delivered because you refused it. According to our policy, we are unable to process any refund if the package is not delivered due to customer reason. However, I truly value you as our customer and do really want to help you. I had conducted new Ticket ID =22146693 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.

Posted 4 years ago

“I placed an order for a dress on the 8th October 2020, till today I have not received my order. Order no. # 2010010039776589 I have been sending countless queries, there are no clear answer as to what happened to my order. I received a comment that said a new order has been placed now, honestly I do not trust them at all at this stage. I wish I could have read the reviews before placing an order with them, in fact I would have never placed an order to begin with. I am worried about the express shipment that I paid which was for nothing as the order has not arrived. I don't even trust if what I ordered will be the right quality and size since these people seem to be big scammers. I don't even know if I will ever receive my order and if I am unhappy with the order if I will ever get a refund. So far they are the worst, poor service all together.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22146391 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“I was pleased with the quality of the jacket that I received Also there was a good styling ethos First time I heard of this company There are certainly a number of products that interest me at a very good price”

Helpful Report

Posted 4 years ago

“Ordered 2 girls sweatshirts, horrible polyester no wonder the sea is so polluted. Best advice, save your money and shop elsewhere.”

Helpful Report

Posted 4 years ago

“Ordered 2 girls sweatshirts, horrible polyester and sizing seems to be guesswork, there must be some funny shaped people in China. Really cheaply produced and nasty products. Stay away from Light In The Box and save money.”

Helpful Report

Posted 4 years ago

“16 day delivery time and the childs t-shirt was worth about £3! Cheap material, poor quality stitching and no washing instructions, will not be buying from them again”

Helpful Report

Posted 4 years ago

“Have only use lighting box a couple of times but the service I have received has been top-class very happy with the service and the quality of the clothes”

Helpful Report

Posted 4 years ago

“I ordered a chandelier that arrived very fast. Unfortunately, the light failed a few weeks after installation. LightintheBox was very responsive to my emails and took care of the situation to my satisfaction. I would order from them again.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,109 reviews