LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this dress for my sons wedding.It didn’t take long at all about 2wks When it arrived I was so excited to try it on it fitted perfectly.I can honestly say that I am really thrilled with the dress.”

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Posted 1 year ago

“Good service and always prompt also everything I have had as been perfect thanks”

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Posted 1 year ago

“Not as shown in catalogue. Difficult process description if you choose to return item. Very short period given for return of goods.”

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Posted 1 year ago

“Great place to shop for all the family. Very satisfied with all purchases”

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Posted 1 year ago

“Very pleased with gloves”

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Posted 1 year ago

“I ordered 3 dresses recently. Only one was any good. One was far too small even though I followed the size guide. The other was a horrible slippery nylon even though the label said 100% cotton! Clearly false labelling. They make it impossible to return items as postage to China would be too costly and I would not trust the company to refund my money. So I had to take 2 dresses straight to the charity shop. I will never shop here again and do not recommend anyone to shop there either.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28909297 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“The dresses I received were both of good quality and fitted well.”

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Posted 1 year ago

“My dress was good fit and very nice little longer than expected but lovely”

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Posted 1 year ago

“Ordered 3 dresses, which arrived 8 days after ordering. All were beautiful, good quality, and I am so happy I found this shop! Thanks so much! Highly recommend the shop and products !!! Have already placed more orders !!!”

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Posted 1 year ago

“This is one of the best bathmats I have ever seen! The panda design is absolutely adorable and I intend to buy the matching brown bear as soon as I can :)”

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Posted 1 year ago

“Great quality and fit they look good”

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Posted 1 year ago

“Good prices shirts and top reasonable quality in view of the prices”

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Posted 1 year ago

“good fit trousers very comfortable”

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Posted 1 year ago

“Products are good quality delivery time could be improved”

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Posted 1 year ago

“Perfect price and quality with good delivery. Ideal gifts for the unusual person”

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Posted 1 year ago

“Bought a great watch - Brilliant Value and looks fantastic”

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Posted 1 year ago

“Much higher quality clothing than I expected.”

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Posted 1 year ago

“This shop is really fast. And I like their customer service. That is why I like to make reviews of my purchases. It really helps me to make choices.”

LightInTheBox 5 star review on 9th May 2023

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Posted 1 year ago

“Beautiful clothing at fantastic prices, love this website”

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Posted 1 year ago

“Excellent product, just as described in the advert but perhaps even better quality than expected. Worth it especially for the very reasonable price.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews