LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“i like the products and there customer service how they are always active to assist customer on how to purchase product plus they have alot of variety to choose from ,this company its the best for shopping”

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Posted 4 years ago

“LightInTheBox very helful company is good delivery services and timely thanks for LightInTheBox company thankq so much”

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Posted 4 years ago

“Don't do it !!!! My order took over a month to arrive and it was poor quality material and not well sewn, the size was not right - made smaller so if you are still brave enough to order, get at at least one size larger. Offered 20% store credit or 10 % cash refund to return. what a sham. Very disappointed with their "customer service".”

Helpful Report

Posted 4 years ago

Dear Customer, We regret to read about this bad experience. We are truly sorry for what has happened and would like to help you resolve this. Can you please tell me the order number? Based on your case you should have been offered a full refund immediately. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“My friend suggested me the site to buy something.He told me that it is the best site for shopping..Truely it is the best site to buy something..So much customer friendly and timeliness is awesome..I just love it”

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Posted 4 years ago

“The best site ever in sell products Good service ;deliviries early ;hight quality ;just i love it Bravooo and thank you”

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Posted 4 years ago

“A good place for shopping is LightInTheBox. Still much a startup culture but lots of opportunities to make me happy. Product variation and good ontime delivery.I am happy with this company. I recommend Everyone to shop in LightInTheBox.”

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Posted 4 years ago

“I am a regular customer of this site, service is really good and decent price also.The delivery time is perfectly altime. I am satisfy in this site”

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Posted 4 years ago

“This is a good site, to be honest, during this site, the product quality is really good”

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Posted 4 years ago

“Help future customers by talking about customer service, price, delivery, returns & refunds. makes me happy.”

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Posted 4 years ago

“I heared about this site through my friend..He told me that it was a great selling site.Truely it is a customer friendly site. Very easy sign up,easy to buy, and fastest delivery.. Over all it is such a good site.Thank you very much”

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Posted 4 years ago

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Posted 4 years ago

“This is a good site, to be honest, during this site, the product quality is really good”

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Posted 4 years ago

“The service is very good.It's very interesting.I am very satisfied for thr service.all should try this.thank you.”

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Posted 4 years ago

“LightInTheBox made the shopping is great to experience. Great customer service, affordability satisfying price, delivery on time and product are quite good in quality.”

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Posted 4 years ago

“LightningTheBox have made the shopping much better to experience. Excellent customer service, affordable in price, delivery is not late, products can be returned and refunds. They are all quite easy.”

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Posted 4 years ago

“While I have read not so great reviews for this site, I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking updates on my phone and the dresses are gorgeous. Well made, packed with care. I could not be happier with the quality as I was a little nervous at first. Some items from here may not be as they seem, but mine was amazing. Thank you!”

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Posted 4 years ago

“The best site ever in sell products Good service ;deliviries early ;hight quality ;just i love it Bravooo and thank you”

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Posted 4 years ago

“LightInTheBox is a customer friendly site,I had issues with my order but the handled it efficiently and everything was rectified swiftly., their delivery was quite on time and the prices are very good. I will definitely use the site again. They are recommendable.”

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Posted 4 years ago

“I am very happy to know about this site because it is amazing with this products. I think it is the best shopping site. An online shopping sites need to do good performance by deliveries product in proper time and i see it's the site which do this job carefully and deliveries products too fast. Happy shopping.”

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Posted 4 years ago

“One of the best site I see ever.I love it so much.Whenever I get time I usually come here.The admin is so much good and I want to say thanks to the admin for such an app.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews