LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“asvertised is more than doubled by shipping/ins costs(?). Takes up to a month to deliver. Q is reasonable, but for Xmas pres u need to order now!!!”

Helpful Report

Posted 4 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102917350 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 4 months ago

“some of the items are on the small size and not the size stated on the label ?”

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Posted 4 months ago

“From ordering to delivery no drama everything was delivered in good time and good quality service 👌”

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Posted 4 months ago

“Folks light in the Bix is the best site all quality cheap and the best of basically whatever ur looking for from clothes to bedroom n house and funny stuff to I would recommend dis sit go for it n try it out folks”

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Posted 4 months ago

“Ordering the item was a simple and easy to use process. Once ordered I was kept informed with emails and a tracking number. The item arrived very quickly and was perfect. I have a feeling that LightinTheBox will become a firm favourite for the future. Many thanks for such great service from start to finish. 9 days from ordering to delivery which I think is extremely good.”

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Posted 4 months ago

“Really like LightinTheBox products , very good quality & speedy delivery!!”

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Posted 4 months ago

“I have bought several items from this company. All bar one I was happy with. The item I was unhappy with was resolved within a day to my satisfaction. I was so happy by their response that I went online and ordered more stuff. Superb customer service and th products are really good quality”

Helpful Report

Posted 5 months ago

“High Quality clothing, sizes are true to the size chart a good fit everytime constant communication keeps me informed of where my order is and when it will arrive very good shopping experience”

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Posted 5 months ago

“Great product, excellent comms regards delivery, priced sensible”

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Posted 5 months ago

“I would use or recomend to friends lightinthebox as I have had good service from them end even when I had a size problem it was sorted by the helpful staff very quickly”

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Posted 5 months ago

“Bought one shirt to try. Found the material to be good quality shirt as it appeared in advert and fit was true to size. Having tried the shirt I ordered three more the same day. Only down side, being in UK delivery takes a little time to arrive.”

Helpful Report

Posted 5 months ago

“Everything I have bought from this company has been of very good ouality and even when items have been reduced they have still been of excellent quality”

Helpful Report

Posted 5 months ago

“Delivery was better than expected and the dress I ordered was of good quality, just a little on the small side. Comes with the company regarding the issue were good and I have a larger size coming soo !”

Helpful Report

Posted 5 months ago

“Do I get a refund or not”

Helpful Report

Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102875639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“excellent products I refer you to all people I know because great stuff and good price. Clothes are very good quality .”

Helpful Report

Posted 5 months ago

“You have a good range of products, but some of the pictures bare no resemblance to what is delivered. On a few occasions the sizing has been dreadful, also wrong sizes have been sent and because of where they are sent from, there is no returns procedure.”

Helpful Report

Posted 5 months ago

“Light in the box, a great company to deal with and I stonily recommend the quality products”

Helpful Report

Posted 5 months ago

“Good choice of garments, easy to use website, order dispatched and received promptly with regular updates on how it is progressing. I am very pleased with my order, good fit and quality material. Will be using LightInTheBox again.”

Helpful Report

Posted 5 months ago

“Love my dress, waiting u til July to wear for my event but looking to purchase another one for an October event if all goes well !”

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Posted 5 months ago

“Enjoyed getting my parcel on time and the items I picked was mostly what I had expected in quality”

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Posted 5 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews