LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great items that are great value , delivery times are a bit long , but who cares , I'm happy to wait for coolness”

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Posted 5 months ago

“Great value, and excellent customer service. I am a repeat customer delighted with my purchases.”

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Posted 5 months ago

“Bought 1 of the linen tops and it fitted perfectly. The size guide was really helpful as not many online mens clothes sites don't have them. They use a generic XL or L which puts me off buying something and it not fitting. Anyway great shirt and I will buy again.”

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Posted 5 months ago

“A great service and a good product. When ordering from abroad to the UK I am usually wary whether the product will arrive. In this case it was earlier than expected. I will definitely use them again.”

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Posted 5 months ago

“As always I am not only delighted with all the products but this company is very efficient at delivery and keeping you informed. The prices of their goods is only beaten by the quality. I highly recommend this co. to everybody.”

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Posted 5 months ago

“I want to return some items and I’m finding it impossible”

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Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102923920 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“The after sales communication is too complicated and even ridiculous. You need to develop a more straight forward method. I'm already becoming frustrated with you”

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Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102917352 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“Great quality polo shirts. Good fit on a large size. Thank you very much”

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Posted 5 months ago

“asvertised is more than doubled by shipping/ins costs(?). Takes up to a month to deliver. Q is reasonable, but for Xmas pres u need to order now!!!”

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Posted 6 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102917350 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“some of the items are on the small size and not the size stated on the label ?”

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Posted 6 months ago

“From ordering to delivery no drama everything was delivered in good time and good quality service 👌”

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Posted 6 months ago

“Folks light in the Bix is the best site all quality cheap and the best of basically whatever ur looking for from clothes to bedroom n house and funny stuff to I would recommend dis sit go for it n try it out folks”

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Posted 6 months ago

“Ordering the item was a simple and easy to use process. Once ordered I was kept informed with emails and a tracking number. The item arrived very quickly and was perfect. I have a feeling that LightinTheBox will become a firm favourite for the future. Many thanks for such great service from start to finish. 9 days from ordering to delivery which I think is extremely good.”

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Posted 6 months ago

“Really like LightinTheBox products , very good quality & speedy delivery!!”

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Posted 6 months ago

“I have bought several items from this company. All bar one I was happy with. The item I was unhappy with was resolved within a day to my satisfaction. I was so happy by their response that I went online and ordered more stuff. Superb customer service and th products are really good quality”

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Posted 6 months ago

“High Quality clothing, sizes are true to the size chart a good fit everytime constant communication keeps me informed of where my order is and when it will arrive very good shopping experience”

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Posted 6 months ago

“Great product, excellent comms regards delivery, priced sensible”

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Posted 6 months ago

“I would use or recomend to friends lightinthebox as I have had good service from them end even when I had a size problem it was sorted by the helpful staff very quickly”

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Posted 6 months ago

“Bought one shirt to try. Found the material to be good quality shirt as it appeared in advert and fit was true to size. Having tried the shirt I ordered three more the same day. Only down side, being in UK delivery takes a little time to arrive.”

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Posted 6 months ago

“Everything I have bought from this company has been of very good ouality and even when items have been reduced they have still been of excellent quality”

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Posted 6 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews