LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful, just as stunning as in the picture. Great for a special occasion”

Helpful Report

Posted 3 years ago

“Excellent service and quality”

Helpful Report

Posted 3 years ago

“Very quick and easy to order items.”

Helpful Report

Posted 3 years ago

“This company are an utter disgrace nothing short of charlatans sizing is fake. Clothes designed for munchkins I'll fitting and no attempt to interact to exchange goods or refund should be reported to the authorities.”

Helpful Report

Posted 3 years ago

“Great choices and a variety of products and fashion . Sometimes the sizes and quality are disappointing, however the customer services are always happy to offer solutions and refunds .”

Helpful Report

Posted 3 years ago

“Good quality products which arrived within quoted timescale.”

Helpful Report

Posted 3 years ago

“Ordered November 2021, now mid January 2022 and no sign of goods. Last tracking information stated by 31.12.2021. Contacting them almost impossible, seems I will lose goods and money, first and LAST experience. .”

Helpful Report

Posted 3 years ago

“I have found Lightinthebox to be very professional and competent. Their products are top rate and my orders have always arrived extremely quickly and discreetly packaged. I am very happy with them and would have no problem recommending them to others.”

Helpful Report

Posted 3 years ago

“Bought three t shirts. Great price, love the prints. Very comfortable and good quality.”

Helpful Report

Posted 3 years ago

“I purchased several items and have contacted lightinthebox. The strobe light worked perfectly and three of the four sets of snow storm sets worked, however, the fourth set did not, can I have it replaced please?”

Helpful Report

Posted 3 years ago

“Very good quality clothes”

Helpful Report

Posted 3 years ago

“Quick service”

Helpful Report

Posted 3 years ago

“Very unhappy what came wasn’t what I ordered”

Helpful Report

Posted 3 years ago

Hi Micheal, Thank you for leaving a comment. I am very sorry to read that you've received erroneous items. I've found that you were already in contact with our aftersales customer service, and provided photos of the packaging of the bulbs. I'd like to make a case, can you let us know the exact difference between those you've ordered and the ones you've received? Also photos of the bulbs will be greatly appreciated. We'll make sure this information gets forwarded to the supplier. We have sent you an email (ticket #25125935) to help you resolve this. Your options will be either a full refund or reshipment conform your order. Awaiting your details, LightInTheBox Customer Service Team

Posted 3 years ago

“Excellent quality, fast shipping”

Helpful Report

Posted 3 years ago

“The best system I have ever seen I purchased and will continue purchasing from it I love to buy everything I need from LightIn TheBox”

Helpful Report

Posted 3 years ago

“I purchased some Christmas presents online from “light in the box” on the 15th Dec. They failed to deliver in time as per their T&C’s. (with in 5-7 working days) We have had email exchanged in trying to get a refund, but unfortunately it transpires they are from China and trying to negotiate a refund in return for keeping the product and having a percentage refund. They are advising the refund can take up to 5 weeks. They have some of the worst customer service skills I have ever experienced and I would strongly recommend NOT to use a company who will happily not follow their own T&C's or resolve a simple refund.🤬🤬🤬🤬”

Helpful Report

Posted 3 years ago

“shody goods poor quality late delivery complete fiasco. When wanting to return goods cost of return not worth even bothering with. Do not use this company at all. I never will again If I could give no stars for review I would”

Helpful Report

Posted 3 years ago

“My item was never delivered. Impossible to contact despite me emailing many times. Delivery company lied and said it had been delivered. I paid for this item on 24 th December 2021 and it is now January 10 2022. Unacceptable . I am very unhappy.”

Helpful Report

Posted 3 years ago

“Horrible quality of clothing, never ever will I order anything from this online store again. This is by far the worst online experience I have had to date. The pictures online are nothing in comparison to the actual product you receive. Clothes are made of cheap, thin fabric that you are lucky if you get a few wears out of before they tear apart. There are all sorts of quality issues. They have so many bad reviews online, I highly recommend read the reviews before you order anything! You have to fight with the company to get a refund and if you even do, they will not refund you what you are actually entitled to. It is next to impossible to return items and it will costs you more money to return the items then what the items are actually worth! The prices are far too expensive in comparison to the poor quality of the items. There are also shipping issues, don't be surprised if you don't get your order or if you have missing items!”

Helpful Report

Posted 3 years ago

“I ordered a shirt. It took a long time to receive and I found out it came from China. It was too large and I asked to exchange it. They said they don't have a warehouse in the US and that I was responsible for paying for shipping to return it to China! The following is what they offered: We would like to propose the following offers: a) Keep the item and receive a reward of 20% of the product's value. b) Keep the item with a refund of 10% of the product's value. c) Return the item back for a refund. (this option is only for RETURNABLE items) Please note you will be responsible for return postage.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews