LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the product I ordered. Will deffo use again and tell my friends.”

Helpful Report

Posted 3 years ago

“Everybody can find good products, fashionable, comfortable, safety and useful. I really recommend”

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Posted 3 years ago

“Dreadful. Lost over £70. Returns process z complete shambles. Dont do it.”

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Posted 3 years ago

“I still didn’t receive my package. It’s been a month. Please don't waste your money or you'll wait for a few months for the package.”

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Posted 3 years ago

“I purchase a bolero for my sons wedding. It took a month to arrive and is too small. The company are refusing to refund my money and will not send information to return. They have stated that it was made to measure. I really do not understand how something can be made to measure when your buying it online? I am now 28.15 out of pocket and will never use the App again.”

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Posted 3 years ago

“Ordered in April and still not received,”

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Posted 3 years ago

“Goods poor quality poor, sizing cheap looking material , have only just read reviews , doubt I'll get any money back ,wish I'd read reviews first never again”

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Posted 3 years ago

“Terrible company!!!!! Do NOT FALL FOR THIS SCAM!!!!! Paid high shipping costs, only to receive my item from a LOCAL warehouse. Package arrived opened, damaged and VERY poor quality product. Refused package right from delivery. They now have package and want me to pay shipping AGAIN, so I can return (and pay shipping AGAIN!). For lousy product!!!!! Lousy customer service, total scam”

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Posted 3 years ago

“Fabulous! Excellent customer service team.”

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Posted 3 years ago

“Delighted with quality and cut of the dress ordered - so much so that I ordered it in a different colour !”

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Posted 3 years ago

“THIS COMPANY WANTS CLOSING DOWN!!!!! Please don't spend your money with this company as you WILL loose it, I wish I had read the reviews before I ordered from them. VERY POOR quality and a RIP OFF returns policy.”

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Posted 3 years ago

“quality products and loads of rewards. 10 outa 10”

LightInTheBox 5 star review on 15th June 2021

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Posted 3 years ago

“Beautiful article- excellent quality and competitive price.”

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Posted 3 years ago

“I am happily astounded by the tenacity shown by customer service to resolve an issue that seemed unfixable at a point. Great service & fast replies. Would highly recommend : )”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23810560 in our ticket center and provide new solutions for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Great prices that are hard to beat, and quick delivery to the UK.. An all round Plus,,..cycle products are good Quality electronics..”

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Posted 3 years ago

“Very happy service. Good product and delivery ..five stars”

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Posted 3 years ago

“They advertise products that are not in stock and then keep you waiting with false promises.Getting a refund for goods they have not sent requires help from Paypal.Better to shop elsewhere.”

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Posted 3 years ago

“Not really happy with the recent purchase”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear this product does not meet your satisfaction. Could you please firstly let us know why you were unsatisfied with this purchase? I had conducted new Ticket ID =23810080 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Once we confirm what caused the problem, we will find a proper solution to help you out. Thank you for your cooperation.

Posted 3 years ago

“Very friendly and very helpful,”

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Posted 3 years ago

“Very nice and great price”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews