LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,133 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with all aspects of LightInTheBox”

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Posted 11 months ago

“You had exactly what I was looking for. Excellent speed in sending it to me. Many thanks. Alan”

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Posted 11 months ago

“Good prices, good service. Deliveries could be reviewed.”

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Posted 11 months ago

“My first order with LITB was very successful.I am very pleased with the polo shirt and the quality of the product.Shipment didn't take too long to arrive in the U.K.Tracking was also good.I wouldn't hestate to use LITB again and I recommend them.”

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Posted 11 months ago

“Delivered exactly as described, beautiful product.”

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Posted 11 months ago

“The dress is beautifully made in lovely quality material.Sizing is slightly on large size so i would probably go down a size next time. Excellent customer service and easy to contact”

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Posted 11 months ago

“I love using this company they have great quality items at a very fair price , im ordering almost every week now as they have everything and lots of unusual gifts as well”

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Posted 11 months ago

“Reasonable service depending on Royal Mail's delivery speed”

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Posted 11 months ago

“Always pleased with my items from this company”

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Posted 11 months ago

“I have had a good experience with LightInTheBox good quality products so far”

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Posted 11 months ago

“This is the first time I’ve used LITB and was very pleased with the service. One thing I will say is, always check the sizes per item then you won’t go wrong. Highly recommend”

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Posted 11 months ago

“Great company to buy items from that you want everything i got is great”

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Posted 11 months ago

“Very pleased with the quality of the item - at such a bargain price too.! Delivery tracking information was very helpful. Extremely impressed.”

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Posted 11 months ago

“Very happy this service. Item arrived in good time. Reasonable price for item and postage.”

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Posted 11 months ago

“Hi I am still awaiting informregarding returning the product I purchased ref: Order Details Order Number: 2404140579245648 Order Date: 2024-04-14 05:18:09 Shipping Method: Royal Mail”

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Posted 11 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102753152 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 11 months ago

“very good quality goods funny patterns on t shirts would buy more when poss”

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Posted 11 months ago

“Very pleased with my purchase will certainly purchase again very good delivery service”

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Posted 11 months ago

“I purchased a pair of boots from LightInTheBox at a very good price. They arrived during the period stated on my order, and were well packaged. I am delighted with them.”

LightInTheBox 5 star review on 23rd April 2024

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Posted 11 months ago

“LIGHT IN THE BOX IS A PROFESSIONAL AND FAMOUS ON LINE SHOPPING, WHOSE PRODUCTS, ESPECIALLY CLOTHINGS ARE DESIGNABLE AND FASHIONABLE, GOOD FOR VALUE”

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Posted 11 months ago

“great T shirt”

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Posted 11 months ago

LightInTheBox is rated 3.8 based on 9,133 reviews