LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Execellent clothes at value for money prices. We are fairly new with regard to purchasing items from Light in the Box, but have been delighted with the garments we have received and intend to be regular clients of the company However a true mark of a company is when things go wrong and how they are rectified. We had an issue with Yodel but your customer service dealt with the problem very well in an efficent, helpful and very polite manner. With this professional back up we are totally confident when purchasing.”

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Posted 5 months ago

“Products I have bought from light in the box always receive compliments whenever I wear them, such as I like your shirt. Trousers together with a top received the compliment, "nice outfit mate" the other day”

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Posted 5 months ago

“Very pleased with my purchase fits well and is good quality kept well informed of the goods in transit and they arrived earlier than promised so I have placed a second order”

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Posted 5 months ago

“Been using lightinthebox for months,no complaints 10 out of 10, ordering 10 tracking 10 Up dates 10 Prices 10”

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Posted 5 months ago

“Very easy to buy, the right size, delivery on time, no problem, I really recommend it to everyone!!!”

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Posted 5 months ago

“The products are a fantastic quality. The delivery is quick and they keep you informed all the way”

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Posted 5 months ago

“Excellent shopping experience, good quality products, fast dispatch and regular status updates on delivery. Always order 1 size up to ensure perfect fit vs UK size.”

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Posted 5 months ago

“Lovely light. Focal point for my lounge. Customer service response to my query about customs payment was dealt with very swiftly and the vat element of the light was refunded in a couple of days. Didn’t really expect to get it back so very impressed.”

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Posted 5 months ago

“Item was as described. I was kept up to date with delivery information and it arrived 3 days before delivery date. It was well packed and labeled YES I will deal with again and again.”

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Posted 5 months ago

“Great product - fits really well”

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Posted 5 months ago

“Wasn't ordering much. Delivery cud be faster. It takes long time to receiv order.But I can say, yes I'm happy enaght with what I got from Lightin TheBox. Thank you”

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Posted 5 months ago

“Excellent products at an excellent price.”

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Posted 5 months ago

“I bought a pair of linen trousers from LightInTheBox. Tatyana in Customer service was fantastic. The moment I alerted Customer Service to a size issue, Tatyana responded and arranged for me to receive a replacement pair. Great, friendly service.”

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Posted 5 months ago

“Good customer service. One of the items ordered had an issue and I had to choose a replacement. There was quick back and forth communication to rectify the situation and a genuine desire for me to be pleased with the outcome. Quality items, accurate fit (by measurement). Will use again.”

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Posted 5 months ago

“What a great place and price👍🏿👍🏿”

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Posted 5 months ago

“Perfect in every way iPhone cases are perfect I recommend this site”

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Posted 5 months ago

“Always updated as to where my purchase was in transit. Good quality and will use again.”

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Posted 5 months ago

“Good company to deal with, they provide regular updates to orders and have reasonable delivery times. Like all online purchases, read the detailed descriptions to ensure your expectations are met.”

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Posted 5 months ago

“I've ordered about 10 clothing items from LITB. All well made, great value and delivered promptly. Thanks LITB, Mike Florence.”

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Posted 5 months ago

“I bought 3 pairs of dance shoes and when they eventually arrived they were at least 2 sizes smaller than stated. When I tried to return them, the process was so complicated and potentially expensive that I decided not to bother and now have the added task of trying to sell them. I will not use LIght in the Box for anything that needs to fit, ever again. Light in the Box have now refunded my money, which it a good thing. It was unexpected as this was not the reason for my complaint. It's a shame it had to come to this, but I will now review my opinion and may use them in future”

Helpful Report

Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103014716 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

LightInTheBox is rated 3.8 based on 9,101 reviews