LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Always updated as to where my purchase was in transit. Good quality and will use again.”

Helpful Report

Posted 3 months ago

“Good company to deal with, they provide regular updates to orders and have reasonable delivery times. Like all online purchases, read the detailed descriptions to ensure your expectations are met.”

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Posted 3 months ago

“I've ordered about 10 clothing items from LITB. All well made, great value and delivered promptly. Thanks LITB, Mike Florence.”

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Posted 3 months ago

“I bought 3 pairs of dance shoes and when they eventually arrived they were at least 2 sizes smaller than stated. When I tried to return them, the process was so complicated and potentially expensive that I decided not to bother and now have the added task of trying to sell them. I will not use LIght in the Box for anything that needs to fit, ever again. Light in the Box have now refunded my money, which it a good thing. It was unexpected as this was not the reason for my complaint. It's a shame it had to come to this, but I will now review my opinion and may use them in future”

Helpful Report

Posted 3 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103014716 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 months ago

“Dress was fabulous and the customer service was great, couldn’t fault them.”

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Posted 3 months ago

“good and the product arrived at the due time nothing to complain kodus”

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Posted 3 months ago

“Good fit good material, good service`as usual.”

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Posted 3 months ago

“LIGHT IN THE BOX PRODUCTS ARE CLASSIC, FASHIONABLE AND OF HIGH QUALITY AT AFFORDABLE PRICES. THE CUSTOMER SERVICE DEPARTMENT AND OTHERS BEHIND THE SCENES, WORKS ASSIDIOUSLY TO BRING LAURELS AND TO PROMOTE EXCELLENT CUSTOMER FOCUS SERVICES. I AM CONFIDENT THAT ALL OTHER CUSTOMERS WILL FIND SHOPPING WITH LITB AS A FIRST CLASS ON LINE SHOPPING BUSINESS. MICHAEL HAMMOND U.K.”

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Posted 3 months ago

“In my lowly opinion I find LightinTheBox to be a very honest and trustworthy association of quality merchandise sellers. They care about their coustomers and keep to their delivery times. Their products I find to be of the very highest quality. I find it a pleasure to perchase products from their site and can relax in and during the sale on line. I whole heartedly recomend Light in The Box as good people to do bussiness with, I have been purchasing items from this site for over a year and never had any problems. Have a nice to day to all whom finds this review of some value. kind Regards Customer”

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Posted 3 months ago

“To date v pleased with products: cotton/linen shirts and pants at excellent prices.”

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Posted 3 months ago

“Have always been delighted with service from LightInTheBox. Thankyou!”

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Posted 3 months ago

“In the past I’ve ordered shirts ( from different companies) ordered XL and when I received it ,it just about fit my 5 year old grandson, annoying to say the least, BUT I’ve now had 2 shirts from LITB, and they’ve both been absolutely spot on , perfect fit , lovely quality, and the delivery was as they said , will certainly be ordering more ,”

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Posted 3 months ago

“I am very happy to recomm End this company for exelent customer services”

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Posted 3 months ago

“I have had a number of purchases from light in the box and have found the items to be of good quality and value for money. Quick resonse to orders, no complaints. Well done.”

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Posted 3 months ago

“I have used them many times. The quality of product is excellent and their delivery and tracking is faultless. I would recommend them every time”

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Posted 3 months ago

“I was very doubtful about purchasing from this seller - I am pleased to say my doubts were groundless. My order was delivered well within the timescale offered and the item arrived in new condition and was very well packaged - The item is of good quality and my partner is very pleased with it. I will buy from this seller again and i would recommend them to any other potential customers.”

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Posted 3 months ago

“Always great quality and true to size! Really fun t shirts and very reasonable! My go to for clothes”

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Posted 3 months ago

“Light in the box T-shirts are great, they fit well and have permenant print. the prices are good, but even better when they do special offers and reduce them by up to 50%. Delivery time is on a par with similar companies. They are good quality shirts, that's why I have bought at least 6 of them.”

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Posted 3 months ago

“Good service all round.”

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Posted 3 months ago

“Love these trousers, so comfortable for doing yoga. Product arrived very quickly.”

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Posted 3 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews