LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well let me say this is my first time giving the online shopping a go. I wouldn't say I was exactly pleased because there were some downsides to my experience with LightInTheBox. First off the shipping took like forever. The product quality wasn't that really top notch and their prices weren't compatible with the quality of what was being sold. In all though, I was satisfied. Not the very best of experience but I go what I wanted.”

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Posted 4 years ago

“Nice Osama”

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Posted 4 years ago

“hello , i am costomer here, this company is very good service so you tried this and customer here”

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Posted 4 years ago

“Ordered product 16/08/20. Money taken out if my account immediately. Never got email confirming order so no order reference no tracking no .... please contact me”

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Posted 4 years ago

“worst product I've ever bought! I ordered some LED lights from this company and when they arrived, I put them up, only to find they don't work! have tried everything but the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?!”

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Posted 4 years ago

Dear Sierra Bridgman, We are very sorry for having send you a defective item and will take full responsibility for this issue. I saw that you've contacted us this afternoon, and added a photo showing the wires of the ledstrip detached from the 4-pin plug. Can you confirm whether this product was delivered in this condition, or these detached while setting the lightning up? Is the second Led strip functional, or you've also encountered an issue with it? Also I kindly invite you to check following links, which will guide you on how using this type of product. illustration how to set up this particular ledstrip: https://li0.rightinthebox.com/desc_image/202005/ywtlyo1589817020971.jpg link for troubleshooting various issues with setup: https://blog.1000bulbs.com/home/troubleshooting-led-strip-lights We have send you an email (ticket 21611892) and we'll try our best helping to assist you with this! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“Really really great experience, i recommend this to everyone”

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Posted 4 years ago

“LightInTheBox is one of the best company that I have carried out transactions with, their price is affordable and they also have a good customer support, all you need to do is follow along with the instructions on the website, their delivery services is also good, you can absolutely make a purchase and relax..i love their system and would recommend this company to anyone..”

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Posted 4 years ago

“I was supposed to travel a long distance to go shop for the product but I decided to give lightinthebox a try and I was glad I did. The product a of top quality and the delivery was swift. Their customer care service agent was very sweet and helpful.”

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Posted 4 years ago

“LightInTheBox is a great platform for all kind of online shopping. They never compromise with their product, service & delivery. Their return & refund policy also best I have ever seen. It is very useful for all kind of people. I recommend it hundred percent for all types of people. Thank you.””

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Posted 4 years ago

“Thank you very much for your great service. There aren't many companies around these days that distinguish themselves with excellent customer service like yours so I commend you for it. Your order processing, time in transit of items, personal notes and xtras were excellent. You also handled a return expeditiously and I thank you for that. I have recommended your co. to quite a few people for their future order Keep up the good work.”

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Posted 4 years ago

“I was supposed to travel a long distance to go and get these products, however, a friend ask me to give lightin thebox a try and I glad I did. The quality was of high standard and the delivery was fast. Their customer care service is is very efficient.”

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Posted 4 years ago

“They are really great. Thats why i give a 5 star ratings. They deliver in very short time. The customer service is really great.so finally i want to say a good thank you”

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Posted 4 years ago

“I like the products,Truely it is the best site to buy something.Product variation and good ontime delivery.I am happy with this company. LightInTheBox company thank you so much”

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Posted 4 years ago

“I like their service. very first delivery and products are really good. i am 100% satisfied. Customer service and refunds policy are good. Also it has numerous special offers which allows people to buy even more cheaper than that already cheap prices which is one of a kind an simply remarkable creation. I am really happy.”

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Posted 4 years ago

“Its really nice and customer service is very greatful. Price is in budget. And they deliver it in very short time.”

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Posted 4 years ago

“A good place for shopping is LightInTheBox. Still much a startup culture but lots of opportunities to make me happy. Product variation and good ontime delivery.I am happy with this company. I recommend Everyone to shop in LightInTheBox.”

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Posted 4 years ago

“Very good service. I have purchased products many time. i am 100% satisfied. Also products are really good. Good service , First Delivery , Very good products.”

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Posted 4 years ago

“I love this site because the customer service is amazing I ordered some clothes and other products from lightinth ebox and I got my product in one week they a very good place to order anything from and there SHIPPING is wonderful they don't waste time you get your package on the right date”

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Posted 4 years ago

“i like the products and there customer service how they are always active to assist customer on how to purchase product plus they have alot of variety to choose from ,this company its the best for shopping”

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Posted 4 years ago

“I liked this site because they offer a good customer service I ordered some products from lightinth ebox and I got my product in a short time thank you.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews