LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“A good service,nice quality”

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Posted 1 year ago

“Quality is good .range great. Customer service excellent.”

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Posted 1 year ago

“Great buy I will buy again 😃👍😁 great 👍 app and friendly staff”

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Posted 1 year ago

“I always have had a good experience with Light in the Box, their delivery times are getting faster, and their service has always been good.”

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Posted 1 year ago

“Great firm to do business with. Fast despatch times,quality goods,great customer service, 5 star all round service, will always use them.”

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Posted 1 year ago

“A great site lovely colours and style of clothes. Very good at keeping you informed of when order will arrive. Fit of clothes seem great will defintely continue to use. Seems a good reasonable price on most things and great I can use Pay Pal”

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Posted 1 year ago

“I’m very pleased with the service that you offer. I wish that delivery could be quicker although items are very quickly dispatched. I’m not a lover of so many emails and messages, I don’t shop every day! On the whole I like the site and will continue to order occasionally.”

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Posted 1 year ago

“Quality item inovating design”

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Posted 1 year ago

“Great Stuff”

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Posted 1 year ago

“Happy with my purchase arrived punctually and safely no problem at all”

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Posted 1 year ago

“Excellent service and products at an amazing price”

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Posted 1 year ago

“Not happy with the service. Have been trying for a week to get a. Address to return items not suitable and not what I ordered. Maybe your section of the business might get this sorted”

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Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29105448 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Excellent company to shop with great quality for the price the only advice I would give is for fitting is to go up a size rom your normal size”

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Posted 1 year ago

“Clothes are a beautiful colour and crumple free for travelling. I have bought several tops, dresses and bottoms. I love them. You have to be careful with sizing so read the information carefully to make sure you get the right size for you. The sizing is not uniform but you are told that in the descriptions. I would urge anyone who is not sure because of the price to consider buying. They do not take long to come and are packed well. I highly recommend them.”

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Posted 1 year ago

“Excellent app shop. All the items I’ve bought have been successfully excellent. Excellent all round.😀”

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Posted 1 year ago

“I appreciate it”

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Posted 1 year ago

“Light in a Box is a new company for me. I have so far purchased a casual dress and a cotton blouse. Both are true to size and for the cost, they are amazing. I love them both very much. They were delivered very quickly which isn't something many companies are unable to do. The items were both packed very well and after hanging for an hour or so, all creases that were as a result of being packed had fallen out. I cannot praise Light in the Box highly enough, in fact I'm so pleased I am just placing another order. Thank you Light in the Box!”

LightInTheBox 5 star review on 18th May 2023

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Posted 1 year ago

“Good quality clothes”

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Posted 1 year ago

“Quality Clothing With Excellent Service. A Big Thank You To Everyone Who Has Been Involved With All My Purchases.”

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Posted 1 year ago

“Arrived early in good condition clothes fit perfectly”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews