LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Shipment time can be a little long some times, but I am always told of any delays. I would recommend.”

Helpful Report

Posted 1 year ago

“We have purchased quite a bit off ligh in the box and up to now we have been more than happy with are orders thank you”

Helpful Report

Posted 1 year ago

“A great service for quality items.Speedy service and delivery”

Helpful Report

Posted 1 year ago

“Great quality, very happy with my buy”

Helpful Report

Posted 1 year ago

“I have ordered from light in the box a few times, always deliver on time and product as advertised. Very happy customer”

Helpful Report

Posted 1 year ago

“The earbuds I receive were excellent value for money and are giving me hours of brilliant listening. I would recommend these and would buy again if I needed to.”

Helpful Report

Posted 1 year ago

“My first order with LITB was seemless and I was kept informed all along about my delivery. When i had a problem with one of the items, the feedback was prompt, professional and above all, very fair. I was able to choose what i wanted to do - refund, exchange, receive creidt etc. Although we are still in mid communication, I have full confidence this will be resolved to my satisfaction. I absolutely intend to order more :) Thank you!!”

Helpful Report

Posted 1 year ago

“Great quality at super prices, customer service is the best ever.”

Helpful Report

Posted 1 year ago

“These shoes arrived earlier than expected. Highly delighted. The colour was excellent and matched the dress I wanted them to go with. The shoes fitted perfectly although the straps were too long and needed to be shortened. The fit is perfect and so comfortable. This is the second pair of these both with differing heel heights and both have been excellent.”

Helpful Report

Posted 1 year ago

“Both Tankini & shorts seem to come up large. I wanted to return item, but it's just too damn complicated, so I'll wear the top & shorts on holiday, but not to swim in. They don't feel tight enough not to move & reveal me in the water!”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28651785 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Great value products”

Helpful Report

Posted 1 year ago

“Great, original shirts in a wide range of colours and designs. Just make sure that you check the size, because a 2XL means different things in different parts of the world !!”

Helpful Report

Posted 1 year ago

“i am reasonably new to this site, so far, everything has been great. items delivered, lived up to expectations.”

Helpful Report

Posted 1 year ago

“Very efficient service from start to finish I wouldn’t hesitate to use them again”

Helpful Report

Posted 1 year ago

“For the price the fabric, and fit is very good, but the delivery let's the company down. Still waiting for my last order which has been weeks.”

Helpful Report

Posted 1 year ago

“From ordering to dispatch to delivery was brilliant, can't complain at all. I love my purchase and will be ordering from LightinTheBox again soon”

Helpful Report

Posted 1 year ago

“It's very difficult and complicated to return items, you also only get a percentage of the cost back. Not easy to communicate or follow their returns procedure”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28638053 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“very professional and came sooner than i expected product very good quality lot cheaper than in shop if u can find 1 and i love colour 10/10”

Helpful Report

Posted 1 year ago

“Delighted with my purchases. Order came when expected will be ordering again”

Helpful Report

Posted 1 year ago

“I have been absolutely delighted with everything I have ordered from Light In The Box, quality of items, speed of delivery and tracking of delivery of items is spot on. Happily surprised and will continue to keep getting the items I need that are a lot harder in standard shops.”

LightInTheBox 5 star review on 11th April 2023

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews