LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a wine glass Santa hat top it arrived looking nothing like the sparkly ad in fact it had a cheap faded plastic transfer stuck on the front of a ver shoddy black sweatshirt.”

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Posted 3 years ago

“Ordered 2 coats for Christmas presents on the 11th December with the promise and charge of arriving in 5 days. Received email to say items will arrive in or after 29th when I’m away in holiday. No way of contacting customer services. Avoid this company at all costs!! Complete joke!! Also expect you to pay 50% charge for returning the item!!”

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Posted 3 years ago

“I think this platform is great - there is a wonderful and sometimes unique range of merchandise which is of course cheaper than buying in conventional or even other more well-known virtual retailers. When raising a concern, they are infact efficient at responding AND most HELPFULLY propose solutions whivh take into consideration the known logistical and practical challenges of supplying a global market in the context of a global pandemic. I am already a 4-5x returning customer! Keep up the great work team. Best Wishes PS”

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Posted 3 years ago

“Happy with all my purchases. All delivered on time.”

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Posted 3 years ago

“The Doggie coat brought for kiwi my Basset hound looks absolutely stunning,and does not bother her at all. The service provided was first class. Delivery and quality of the item excellent. Highly recommended supplier.”

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Posted 3 years ago

“I have purchased 2 sets of bathroom accessories as I liked what I saw. I was not disappointed they make the bathroom so cosy and relaxing. Really good quality as is the service from this company.”

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Posted 3 years ago

“Happy with my item waiting to on more stuff to come customer service is good help me with problem I had when I placed an order an forgot to use discount code will order mate re in the future”

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Posted 3 years ago

“I'm very pleased with every order & arrived on time.”

LightInTheBox 5 star review on 14th December 2021

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Posted 3 years ago

“I've made many purchases from LightInTheBox and have always been satisfied.”

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Posted 3 years ago

“Gear appears to be good quality. Slim fit which suits me. Only disappointment is that the free T shirts are both XL and all goods ordered were M or L so seems that they have a lot of XL items to shift irrelevant of the customers size!”

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Posted 3 years ago

“Lovely product, well packed and speedily delivered. Thank you”

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Posted 3 years ago

“Lovely T SHIRTS Beautiful quality excellent thankyou”

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Posted 3 years ago

“I have used Lightinthebox for several years. I have always been happy with my purchases which have always fulfilled my expectations and have been fit for purpose. Money well spent.”

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Posted 3 years ago

“Good for Christmas presents”

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Posted 3 years ago

“Still waiting in my refund.. do not order from this company rip off!!!”

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Posted 3 years ago

“Run away from This site. I bought a wig. It's ok but not the color or cut shown. I asked 4 a refund the day after receiving it. Rules say they will refund anything in 7 days. It's a lie! They emailed nonsense trying to make it difficult. Finally stated that I had to ship it back directly to 'friggen' China and it would cost more than the item but they would refund me a whopping $3.60!#!! of the $29.00 I paid.What?? This place is a CCP (right in their other address)scam. I saw a CA. address. If I knew they were DIRECTLY from there I never would have bought. I'm filing a dispute/complaint with my credit card company.”

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Posted 3 years ago

“Awful fraud”

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Posted 3 years ago

“ORDERED DOG COAT FOR SICK DOG VERY DISAPPOINTED NOTHING ARRIVED FOR OVER. 2 WEEKS. HOPELESS DONT BOTHER. I had bought from another supplier net day delivery!!”

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Posted 3 years ago

“Orange cardigan sweater arrived stuffed in a plastic bag - wrinkled as though I'd retrieved it from a Goodwill box. Shoulder was dirty. NO LABEL at neck and no tags so, for gift giving, it DOES look USED -especially with the dirty shoulder. Looked at return. I'd have to pay RETURN shipping and already paid shipping once. That'd add up to $30 for a $35 sweater. Guess I'll see if dryer run removes wrinkle enough to gift it. Probably won't be able to gift it. WASTE OF TIME and MONEY.”

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Posted 3 years ago

“Of course it takes forever to get merchandise from them, but that wouldn't be so bad in that in their photos, the sweaters look great. I have never seen a sweater like this. There is an inner, partial layer in the front that must be zippered. When you do so, it produces a big lump because the inner material is drawn up into a ball. If you don't mind walking around looking like you have a pot belly, than this is the sweater for you! The photo doesn't even begin to show how ridiculous it looks when you wear this sweater. In addition, the sleeves are too short. This thing is going into the rag pile! :( Buy American!”

LightInTheBox 1 star review on 12th December 2021

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews