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LightInTheBox Reviews

3.8 Rating 9,093 Reviews
69 %
of reviewers recommend LightInTheBox
3.8
Based on 9,093 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Shaun Phillips
LightInTheBox 5 star review on 14th August 2024
Lorraine Tierney
428
Anonymous
Anonymous  // 01/01/2019
A very interesting, varied and comprehensive range of products. There are so many-too many to list and, I have been pleased to purchase from most of the categories. Gifts for Family, treats for myself, clothing for all of us and home furnishings, all at very competetive prices, bringing all of us pleasure and entertainment: [My Grandson is particularly pleased with the Rubber Chicken and the Raw Egg that comes out of its bottom when squeezed!] Absolutely hilarious! Clothing quality is very good, if it says Waterproof, it is waterproof; although one really must check the sizes before placing an order. Not a critiscizm you understand, merely a well intententioned piece of advice as they come from many different Manufacturers. I'm very pleased to have signed-up with LightInTheBoxw and, will continue to use them for the foreseeable future.
Helpful Report
Posted 9 months ago
I have used LightInTheBox a few times now and found their service to be excellent and very reliable. The delivery as stated on the invoice, very accurate. The products were also as advertised. I am very pleased, so thank you.
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Posted 9 months ago
Great Value products, and a wide range of styles, colours,etc. Great choice of products, quick service, and on the odd occasion i haven't been happy, they have sorted it quickly and professionally. I buy quite often from them, and will continue to do so! Mac
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Posted 9 months ago
I have placed orders with lightinthebox a few times the prices are of low cost but only once have I felt disappointed...but because of the cost I didn't get in touch with the company ...my choice I have always been kept informed with company receiving my orders and when out for delivery 😀
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Posted 9 months ago
always good quality
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Posted 9 months ago
I have used lightinthebox many times and have never had a problem. You do need to order two sizes up as they are Chinese sizes but clothes are great quality.
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Posted 9 months ago
Once I managed to find the right size I have been very pleased with the choices I have made, so thank you
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Posted 9 months ago
very efficient service and quality goods
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Posted 9 months ago
I am not very impressed with my purchase as there was very little in the way of instructions and I am unable get the foot massager to work. I have nothing that helps me undertanding the workings or even if is actually working, so not impressed. J Thompson
Helpful Report
Posted 9 months ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102561764 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 9 months ago
I bought 12 volt led strip and it was delivered on the promised day and is doing exactly what it says on the description. Excellent product and service
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Posted 9 months ago
I absolutely love the fabulous and amazing products that have been sent out.
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Posted 9 months ago
Very very helpful company Keep you up to date with delivery Clothes are really lovely Prices are so affordable Thank you
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Posted 9 months ago
super
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Posted 9 months ago
3 tops bought and very happy with them. Good quality and very colorful. Look forward to my next order.
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Posted 10 months ago
All items received in good time, are good quality and look good, will definitely be using LITB again.
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Posted 10 months ago
Very happy with lightingthebox top company great service
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Posted 10 months ago
The things I've bought from this sight have been (up to now) as expected and I've been over the moon by them. Some photo's can be misleading, but I've still not been disappointed. I find always buy a little bigger than what you are and go crazy when they have a sale or have free delivery.
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Posted 10 months ago
Excellent service
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Posted 10 months ago
good quality. Great quality
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Posted 10 months ago
Great products and excellent communication
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Posted 10 months ago
LightInTheBox is rated 3.8 based on 9,093 reviews