LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not very impressed with my purchase as there was very little in the way of instructions and I am unable get the foot massager to work. I have nothing that helps me undertanding the workings or even if is actually working, so not impressed. J Thompson”

Helpful Report

Posted 8 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102561764 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 8 months ago

“I bought 12 volt led strip and it was delivered on the promised day and is doing exactly what it says on the description. Excellent product and service”

Helpful Report

Posted 8 months ago

“I absolutely love the fabulous and amazing products that have been sent out.”

Helpful Report

Posted 8 months ago

“Very very helpful company Keep you up to date with delivery Clothes are really lovely Prices are so affordable Thank you”

Helpful Report

Posted 8 months ago

“super”

Helpful Report

Posted 8 months ago

“3 tops bought and very happy with them. Good quality and very colorful. Look forward to my next order.”

Helpful Report

Posted 8 months ago

“All items received in good time, are good quality and look good, will definitely be using LITB again.”

Helpful Report

Posted 8 months ago

“Very happy with lightingthebox top company great service”

Helpful Report

Posted 8 months ago

“The things I've bought from this sight have been (up to now) as expected and I've been over the moon by them. Some photo's can be misleading, but I've still not been disappointed. I find always buy a little bigger than what you are and go crazy when they have a sale or have free delivery.”

Helpful Report

Posted 8 months ago

“Excellent service”

Helpful Report

Posted 8 months ago

“good quality. Great quality”

Helpful Report

Posted 8 months ago

“Great products and excellent communication”

Helpful Report

Posted 8 months ago

“Delivery is a bit slow but considering that most of the garments come from USA and beyond - they are worth waiting for. My last order came and I am very pleased with it. Also the prices chargred are super and reasonable. Thank you.”

Helpful Report

Posted 8 months ago

“This was a gift and turned out to be just what was wanted, reasonable delivery time, well made and looked good”

Helpful Report

Posted 8 months ago

“Love the colours and style really lovely I can't help myself I keep buying but love my purchases and would recommend Thank you very much”

Helpful Report

Posted 9 months ago

“it is a fantastic website for diversity of product, the delivery of items has been very good as well. no problems with that and it is a very good price for quality items that do last so it is an amzing service”

Helpful Report

Posted 9 months ago

“The only slight problem I have is the length of time it takes too receive the items I've ordered off of LightInTheBox, although I think some of the problem is caused by the shipping problems in the far east. If so I'm sure things will improve fairly soon,Ray.”

Helpful Report

Posted 9 months ago

“Beautifully laid out web pages of product available. Easy to follow ordering system.”

Helpful Report

Posted 9 months ago

“LightInTheBox offers great products, at very competitive prices, with top notch customer support too.”

Helpful Report

Posted 9 months ago

“Delighted with my top . Ordered from Ireland had it real fast was first time ordering so was nervous but ordering, am trilled”

Helpful Report

Posted 9 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews