LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,133 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality , value for money. You are kept fully informed of the situation regarding your order, until it is delivered.”

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Posted 11 months ago

“Was not sure when I fist placed the order as this was the first time I’ve used this web site I was pleasantly surprised how quick and easy it was to select and pay the items and were always keeping me informed of my purchases by emailing me and letting me know a really great service and will definitely be ordering more in this fantasy website”

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Posted 11 months ago

“Excellent service from online shopping experience from start to delivery topmarks Love the way you keep your customers happy with the updates on your delivery service. Thank you. Teresa”

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Posted 11 months ago

“Great site with a fantastic range on offer. The material and fabric of the clothes is amazing.”

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Posted 11 months ago

“item arrived in reasonable time and was well packaged. The shirt was a good fit and the graphics were sharp and clear. The graphics are part of the shirt and not iron on transfers like some cheaper shirts. A nice comfortable product. well done.”

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Posted 11 months ago

“Great product and good service.”

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Posted 1 year ago

“Received my order within time scale… excellent quality and perfect size. Have placed another order.”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Over then last year or so I have bought many Items from this site & as long as you take the time to read the size chart provided I have always been very happy with my purchases. I like the variety of the shirts & Tee shirts plus I can always find things for my Grandchildren for Birthdays, Christmas etc. Tools etc are always at a good price & turn up promply on time.”

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Posted 1 year ago

“No comment”

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Posted 1 year ago

“Great quality materiel good delivery good sizes very good prices”

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Posted 1 year ago

“Great value and good service. I bought a pair of dance shoes with adjustable buckles to accomodate my bunions. The shoes arrived much sooner than I anticipated and they were of a good quality at a very reasonable price. I would use this company again. 😊”

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Posted 1 year ago

“The shirt that I chose arrived neatly packaged and within the time that LightInTheBox said that delivery would be completed. The product is good quality and I am sure that it will last a long time. I will definately be buying some more in due course. I highly recomment LightInTheBox.”

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Posted 1 year ago

“Excellent service and material used in clothing products”

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Posted 1 year ago

“I still have NOT received my exchange since December nor have I had money back £84 3 items . I ll put a article on Facebook cause I have written to ur warehouse 5 times asking about them all size m want a small please”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102686435 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“My husband lived his blue shorts and shirt so much he had me order another set, the price was good and delivery wasn’t too bad.”

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Posted 1 year ago

“Top quality great service I would definitely use them again”

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Posted 1 year ago

“fast and efficient , item was perfcet condition”

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Posted 1 year ago

“Great product, fast delivery. Have bought from this company again after my first purchase and will use time & time again. Thanks, Light in the box!”

LightInTheBox 5 star review on 9th April 2024

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Posted 1 year ago

“Easy to order promptly delivered”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,133 reviews