LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I have only very recently discovered lightinthebox but I can honestly say I am very impressed with their service.”

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Posted 1 year ago

“wonderful merchandice”

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Posted 1 year ago

“LightInTheBox is a great site to look for anything you think of,and the prices are unbelievable,iv had clothes,homewear,shoes”

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Posted 1 year ago

“Item received on 2023-7-31 was not the one I ordered and paid for”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, to protect your info and solve your problem, would you please provide your e-mail address used in the purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 1 year ago

“I recently purchased a gents shirt from LightinTheBox and am so pleased.The packaging was neat and tidy and the delivery on time. Also the tracking system is excellent.”

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Posted 1 year ago

“Good range of products and of itself good quality”

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Posted 1 year ago

“Great service 👏 👍”

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Posted 1 year ago

“Just what I wanted could not have been better thank you”

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Posted 1 year ago

“I am so pleased with my latest purchase's, when in company a few days ago quite a few of our friends commented on my shirt saying how nice it looked.”

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Posted 1 year ago

“All shirts are so far good quality and a good fit, some other things not soo good ie a pair of shoes were poor, I had a problem where my shirts were sent to the local halford shop instead of my home but they managed to sort it out for me.”

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Posted 1 year ago

“I can say that although purchases take at least 2 weeks to get to you at least when they do arrive, I am happy and if not at least LightintheBox will refund any monies immediately and allow you to also keep the products, which is a rarity with other Online Companies. I will continue to shop at this Site and recommend to others also. I give a rating of 5 stars”

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Posted 1 year ago

“My first order, a dress, was great. The trousers I ordered were not, as I had expected, a cotton and linen mix but polyester. The style is good but they are very thin. It would help a great deal if we were told in the product description what fabric the items are made of. In this case it was described as 'faux linen', which is pretty meaningless.”

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Posted 1 year ago

“these shirts are really comfortable a lovely fit and the colours look really good together would recommend to anyone, even my friends have commented on how good they look”

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Posted 1 year ago

“very eficient company, I have purchased many items Lightinthebox now. Goods have always arrived on time.Excellent range of goods with great value for money, lovely quality and fit. They even warned me when I made a duplicate order allowing me to cancel it and offering assistance if I needed help with the cancellation.”

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Posted 1 year ago

“Shirts ordered.sizes perfect,very good price,very quick delivery.will definitely order again soon”

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Posted 1 year ago

“Very informative. Good service . Thanks”

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Posted 1 year ago

“After purchasing my first dress I was impressed with the quality and service I ordered a second one . Certainly not disappointed. Again quality and service was first class.”

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Posted 1 year ago

“Excellent choice of every item. The old corner shop in bigger premises. Not had any fault with any purchase good prices quality items. Thank you.”

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Posted 1 year ago

“Slightly smaller than the pictures which I personally was happy about. Great price and looks like good quality. Give some wiggle room on delivery. Good company good communication 👍”

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Posted 1 year ago

“Huge selection of quality clothing at very good prices.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews