LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very satisfied with my purchase, good quality and an excellent fit, prompt delivery. thank you to your team. Have a great Xmas”

Helpful Report

Posted 2 years ago

“Great products. Good choice to chose from. Customer service are very prompt and very helpful.”

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Posted 2 years ago

“My dress was very nice good quality however I ordered a too big size and have reordered onother one similar as I have a function soon. The tulle skirt is poorly made cheap material not as advertised I regret buying a second one I have bought goods twice @£ 93.00 and £65.00 no discount You told me on next order but there was no provision .”

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Posted 2 years ago

“Most of the dresses are good careful of description if you aren't happy with the item purchased very difficult to return on the whole what I have bought has been good but be careful with what you buy”

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Posted 2 years ago

“This item is a present so cannot be evaluated until presented!”

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Posted 2 years ago

“Thank you to chloe from light in the box for sorting everything out with my order i will order again”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 27515220, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account. Sincerely Customer Service

Posted 2 years ago

“the cat coat was delightful. My sister just loves it. the blouse with dandelions on is a Christmas gift and the response has not yet been given the Christmas jumper is horrible. Not as seen, sleeves too long, shoulders too low. Have been unable to return due to not getting a ticket from Customer Services. Will not be using this company again.”

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Posted 2 years ago

“I enjoy the unique style but the quality is good and ordering simple.”

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Posted 2 years ago

“Very good easy to use and came quick”

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Posted 2 years ago

“Great service and reasonably priced products”

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Posted 2 years ago

“This was my second purchase from Light in the Box. As with the first one. I am very happy with my purchase, it arrived on time and fits well, (true to size.) I had good communication from light in the box throughout. The jumper is soft and warm. I will buy more from here again in the future. Ian”

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Posted 2 years ago

“I bought 2 pairs of tracksuit bottoms. The quality was good, the price was excellent, and they were exactly as advertised. No complaints.”

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Posted 2 years ago

“Lightinthebox has been of good use to me, good app and excellent team work, response is served always, anytime, they always assist, best part is that their service no matter how flop in can get always come back to be better that makes you want to keep patronising them, good business”

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Posted 2 years ago

“Excellent quality item just as I expected Leadtime was a bit longer than I had expected, but otherwise all good.. I'll be back again”

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Posted 2 years ago

“good fit nice design and material true to size very happy with price”

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Posted 2 years ago

“Всё просто супер Пользуйтесь”

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Posted 2 years ago

“Products good but takes long to deliver their goods and don’t keep the delivery time they show on purchase day.”

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Posted 2 years ago

“Love this site. Lots of quirky stuff. I especially like it for pantomime costumes - reasonably inexpensive and usually made of fairly light fabric so good to wear under stage lights. Colours are vibrant and fabrics are easily washed. Glad I came across this site. The only downside for me is that goods take quite a long time to arrive by post - but they do arrive. Order in plenty of time for any event you wish to by for.”

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Posted 2 years ago

“Purchased two gents dress shirts - fabulous price and great quality. The shirts were white I was worried they would be see through, but the quality was excellent. Great communication throughout on delivery and arrived when they said they would.”

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Posted 2 years ago

“I'm sorry I don't do reviews .”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews