LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great service. This company's shipping service is good.”

Helpful Report

Posted 4 years ago

“I am satisfied with the service. It's easy to use the website. They have deliver all orders in time with safe and secure. I recommended this company to everyone. I feel so happy but its right side of box have improve for some of quality.”

Helpful Report

Posted 4 years ago

“I ordered a Kurti on the label suite website and I received good products that were not related to the product I ordered. I asked for an exchange and they came to my door to pick up the last product. They credited the original amount to my wallet and asked me to purchase again the order of Kurti. I ordered a saree and the saree I got is on less time than previous related in colour and design to what I ordered. Best experience. Please everybody should buy from these websites. I must suggest.”

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Posted 4 years ago

“I have shopped many products in last few days and I'm highly satisfied with the products, fast delivery and services rendered by rider. Only one product is not much satisfactory but overall experience is fabulous. I highly recommend thisapp. 🙂 I installed this app few months ago and found it awesome, my experience is pompous, I feel it much convenient to shop over here. I got 90 % genuine products with long expiry date. Please check customer's feedback before any purchase. I highly recommend it”

Helpful Report

Posted 4 years ago

“This is my first time to order here. It is really amazing, the quality of product and the prize are really good. The only thing that kinda bother me is the shipping time, it is not as fast as I expected. But it was all good then. Highly recommended!!”

Helpful Report

Posted 4 years ago

“a very popular online commerce platform. We freely choose products because at lightinthebox.com there are many types and products. In addition, when I buy things at lightinthebox.com we can buy cheaper items than other commercial floors because there are many discount codes at lightinthebox.com with very high percentage”

Helpful Report

Posted 4 years ago

“Its amazing light box,i feel so happy but its right side of box have improve for lots of quality.” “Wow just amazing. I think it is one of the best international shipping online shopping company that is very helpful to everyone & we can easily shopping for this company.”

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Posted 4 years ago

“This Light In The Box application is a very good application for online shopping. You can try this application if you want.”

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Posted 4 years ago

“I like this company very much..and it is good in all respects..thank you for giving such a beautiful gift to such online company and online service. Let's move forward towards further development❤️”

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Posted 4 years ago

“Woow it is amazing and perfect online shoping , very usefull for me , i will recommended for this website , good service service , 100% trusted”

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Posted 4 years ago

“They are really legit. sometimes they makes late but their response and support are so good that nothing to say about it. And one thing I also like about them is they handle the shipments and products with lot of care as I seen.”

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Posted 4 years ago

“I rated you five stars cos you deserves i really like your service now, the best online shipping i ever know but what makes me frustrated is that your customer care isn't response quickly please solve this issue that's the only problem i have with your service though i knew you have many customers but please fix this problem thank you so much”

Helpful Report

Posted 4 years ago

“I have ordered one thing on theirs shop and deliver it properly .. they are trusted to me . Hope they will make the deliver quickly”

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Posted 4 years ago

“Wounderful shopping experience variety of products at affordable price highly recommended for anyone whos seeking for a goof shopping experience 👍👍”

Helpful Report

Posted 4 years ago

“This is an outstanding shopping site. Those who are interested in online shopping they can use it easil. But they should improve their efficienc.”

LightInTheBox 5 star review on 18th January 2021

Helpful Report

Posted 4 years ago

“This is a good shipping company. They delivered my good fast and quickly, and also very safe and secure. But it would be better if you supply answers for the customers problems when the need support”

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Posted 4 years ago

“so amazing. i am so surprised. thank you so much”

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Posted 4 years ago

“best shopping site ...good quality producs at best offers and price..i recommend it.”

Helpful Report

Posted 4 years ago

“What a fantastic site. It is the best online shipping company. And they are very trusted”

Helpful Report

Posted 4 years ago

“A friend of mine told me about this company and that they deliver products on the right schedule, I tried it and it never disappointed me the product was delivered on time and the packaging is nicely done, will surely be a regular client from now on, thank you for the good service you gave me.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews