LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dress. The dress came with no tag and something similar to a dry-cleaner receipt. The dress in reality has nothing of the elegance and flawlessness of the one on the website: the design presents terrible flaws along the sides over the hips and its size isn’t a real S as ordered, but rather a L. I ask for the return form thinking of dealing with a serious company. The following is the one and only answer from costumer service: “ As for your case, in order to avoid any hassle for returning, we'd like to offer you a 30% Reward of the items' price as compensation, which you can use on your next order to get discounted price. Or we'd like to refund you 15% of the item price and you don't need to return the item back. We wonder if any of these solutions will be more acceptable and convenient for you rather then return?” I answered very politely that I have no use for the item they sent because it isn’t what I ordered, because it is too big and because missing the tag and having attached that receipt, I am not sure that the dress is even new. Unfortunately, Costumer Service never got back to me on the matter. There is no return, only more buying. DON’T BE SCAMED!”

Helpful Report

Posted 2 years ago

“Ordered several clothes none of which fit on 3 separate occasions. When tried to return was told to keep clothes because was too expensive to return to China. I checked with the post office and they confirmed it would cost more to return them then the cost of the clothes themselves. While I was trying to resolve the issue with first 3 orders, I receive a fourth shipment which I never ordered & the contents were duplicates of what I already had. I contacted customer service which u can only leave message for. They asked for picture of shipping label which I sent, then they charged my credit card for this unrequested order with no response to my request to return. I’m out over $500 until my credit card resolves. Do not trust this company”

Helpful Report

Posted 2 years ago

“I have used LightInTheBox a couple of times now and have to say they've been great. The tracking system appears to be a bit all over the place but no worries, from China the products arrived in just over a week to the UK. A cycling jersey was exact to size and excellent condition, and a bike phone holder was light and sturdy. Both items were quality and incredibly cheap even with postage. I will no doubt be doing a lot more shopping with them.”

Helpful Report

Posted 2 years ago

“Buyers beware of this website, it's a scam. I ordered a hat on the 29th and money was deducted from my account on the 30th /03/22. Up until now I haven't received any confirmation report or receipt for the hat I bought, no correspondent from the website whatsoever. I was scammed of my hard earned €73. 00. Be warned.”

Helpful Report

Posted 2 years ago

“Dreadful company. They advertise items that are not in stock.Take your money and promise that it will be in stock in s couple of days. It's hard to get a truthful answer. After over 4 weeks, my item was still unavailable so lucky for me I did then receive a refund. I would NOT touch this company with a barge pole even though they advertise reasonable priced items. Simply awful experience from beginning to end.”

Helpful Report

Posted 2 years ago

“Buyer Beware!! Light in the box was the worst experience I have ever had purchasing online. They claim you can return within their parameters but they do not give you the opportunity to return items. I was offered 20% of my order which was never credited to my account. Merchandise is not of good quality. I will never purchase from this company again…”

Helpful Report

Posted 2 years ago

“The item was completely different than advertised, the white shirt was supposed to be 3 xxxL and the sleeves were 4 inches to short as was the shirt,it’s the worst looking piece of rubbish and looked just like a dish cloth made of different bits of material that didn’t match,and trying to understand their refund policy??has got to be a joke ,life is to short for this absolute scam, lesson learned ,don’t buy from them ,through the letterbox and into the dustbin I hope the people running this company get exactly what they deserve by sending out all this bad karma into the world.bastards.”

Helpful Report

Posted 2 years ago

“Awful and a scam. Stay away from light in a box. Never got product and their customer service is passive aggressive.”

Helpful Report

Posted 2 years ago

“Hats are great for racing and reasonable price.”

Helpful Report

Posted 2 years ago

“I recently purchased a powder blue delicately decorative shift dress and sheer chiffon long jacket, to wear to my sons forthcoming wedding. It was absolutely beautiful ! Using the measurements on their Size Guide, l didn’t quite match up to their sizes, so l gingerly opted for the next size up. (Eg lm a busty UK 18-20, but their size 20-22 fitted me fine, as their 16-18 would have been overall too small) It fits wonderfully! The green summer dress, l purchased for my friend, has yet to be given as a gift. The shipping took a little while and did arrive quite creased as no tissue paper in-between the folds. Being so delicate, l had to cautiously use a very luke warm iron- on an initial less noticeable area of both dress and jacket. Jacket is slightly a different colour than dress but still matches. Probably could do with maybe a discrete popper stud, to keep fronts together neatly - as they tend to float and fall open a tad too much whilst walking. Other than that a glowing 19 out of 20 given 👍🏻”

LightInTheBox 5 star review on 7th April 2022

Helpful Report

Posted 2 years ago

“This has been the worst experience my mom has had with this company. She purchased a dress that was little over 300 dollars and the dress came in defective. The website and app do not let you return anything until they process the request for return first. You only have 7 days. We are going into 6 days now begging for address to return the defective expensive dress for refund and nobody is helping us out. They give you 3 options to pick from and every time you say you want to return it gets ignored. Even after filing the complaint the customer service supervisor gives you option of keeping the dress or returning, she said as soon as you choose they will process your request and when we choose the option to return she never responded back. It has been 4 days now since we last heard from anyone. We have never ever had so many problems trying to get the money back for something they sent us defective. I suggest stay far away from this company. It has been a nightmare and worst experience in the world and the worst thing is they take advantage of people and they ignore you. They drag your request on until you no longer are left with any days to return. What company only gives you 7 days and they never respond to you. It is sad that they treat their customers like that.”

Helpful Report

Posted 2 years ago

“I bought 3 pairs of waffle leggings. Very warm and comfy and arrived really quickly too!”

Helpful Report

Posted 2 years ago

“I have never been so disappointed with an online order as I am with the three dresses I received from you. Lesson learned.”

Helpful Report

Posted 2 years ago

“Great service. Like my items. However if you are tall, be mindful, in buying trousers.”

Helpful Report

Posted 2 years ago

“Excellent quality and value, would definitely recommend to friends”

Helpful Report

Posted 2 years ago

“All I can say is thank you for the this app.”

Helpful Report

Posted 2 years ago

“Poorly fitting. Return policy a fix , you will always be out of pocket. Never buy from them again. Don’t touch this site.”

Helpful Report

Posted 2 years ago

“Product sizing way off what it should be and was then told I had to pay the cost to return the shirt to China from England. Shirt ordered was Large but in reality it was more like Extra small!!”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25573206, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“So ordered 2 items, one satisfactory the other one wasn't. Returns policy is like nothing I've experienced before. Ive lost £15, as I can't return it and get a straightforward credit back to the card I used to pay with. I wont be using you again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25573214, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I have been trying to get an item from my order returned, but despite my best efforts to sort it out I seem to be taken on a run around. Links that take me to more shopping and downloads that won’t open! I have given up as emails that I have sent just don’t get delivered.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews